Chestisha Wiltz
Baytown,TX
Summary
Customer-oriented driver offers several years of experience in environment. Successful at route planning and navigation to complete smooth, on-time deliveries. Dependable professional committed to customer service and upholding safety standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dialog Direct
Delta Dental
Highland Park, Michigan
02.2024 - Current
- Responded promptly to inquiries from customers related to their experiences with Dialer services.
- Adjusted calling parameters, such as speed, frequency, and duration, according to campaign goals.
- Analyzed customer feedback from outbound calls to identify areas for improvement.
- Maintained daily logs of all calls made through the dialer system.
- Generated statistical analysis of each campaign's performance using various metrics.
- Developed customized reports from collected data for internal review by management.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Operated telephone switchboard to provide information, take messages and forward calls.
Boilermaker Helper
Zachry Industrial
Pasadena, TX
06.2023 - 12.2023
- Prepared surfaces for welding by grinding, cleaning, chipping, fitting, and aligning components.
- Monitored pressure gauges to ensure proper functioning of boilers during operation.
- Maintained accurate records of all safety inspections conducted in accordance with company policies.
- Lifted and positioned large steel plates into place for boiler installation or repair activities using overhead cranes.
- Installed insulation materials to protect steam pipes from heat loss.
- Transported heavy equipment and supplies to worksites utilizing forklifts or cranes.
- Measured dimensions of existing structures accurately using tape measures and calipers.
Carpenter's Helper
Zachry Industrial
Pasadena, TX
10.2022 - 04.2023
- Measured materials accurately with tape measure or ruler.
- Repaired damaged structures using appropriate methods and materials.
- Hauled away excess material after job completion.
- Maintained a safe working environment by adhering to safety protocols.
- Followed safety guidelines while working on ladders or scaffolding platforms.
- Built forms for pouring concrete footings or foundations.
- Inspected completed jobs for accuracy before handing them over to the client.
- Operated power tools such as drills, nail guns and circular saws safely and efficiently.
- Maintained a clean work area by sweeping up debris at the end of each shift.
- Provided customer service by answering questions regarding project progress.
- Built carpentry products such as cabinetry, framework and furniture.
- Assembled products using hand and power tools safely and effectively.
- Cut materials on job site to prepare for installation.
Driver
CMMF Dump Trucking LLC
Baytown, TX
06.2019 - 09.2022
- Got hurt and they fired me with a doctors excuse
- Assisted with loading and unloading freight when necessary.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Managed time efficiently when making multiple stops along designated routes.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Adhered to company policies and procedures related to safety and security standards.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Reported any incidents involving the truck or its cargo to management immediately.
- Verified the contents of inventory loads against shipping papers.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Picked up clients from specific locations to transport and drop off at destinations.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Kept accurate records of deliveries and customer signatures.
- Maintained confidentiality of sensitive materials during transport.
- Adapted to changing routes or schedules as required by the employer.
- Enhanced customer satisfaction by providing courteous and professional service.
- Transported riders to designated stops according to pre-determined schedules.
- Reported any vehicle malfunctions or accidents immediately to management.
- Communicated effectively with dispatch and customers to provide status updates.
- Followed routes assigned by dispatchers to meet delivery objectives.
- Adhered to traffic laws and regulations to prevent accidents.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Completed necessary paperwork and documentation for deliveries.
- Documented daily mileage, gas, and other data.
- Transported clients to specified destinations safely and on-time.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Managed time effectively to meet tight delivery deadlines.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Logged deliveries, drop-off times and special conditions in company system.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Bus driver full time
Afc transit
Baytown
08.2015 - 04.2019
- To make sure that my children get back and forward to school safely.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Maintained order among passengers during trip by enforcing rules of conduct.
- Greeted customers in a friendly manner when boarding the bus.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
Walmart Stocker
Walmart
Port Arthur
03.2015 - 08.2015
- Making sure that my area Is stocked and my customers are happy.
- Recorded quantity, type and value of materials or items received.
- Sorted returned merchandise for restocking or disposal.
- Participated in physical inventories of stock on hand periodically.
- Ensured that all products were labeled properly before stocking the shelves.
- Verified pricing accuracy on shelves against invoices from vendors.
- Organized storage areas for efficient use of space.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Stocked shelves with newly arrived products.
Bus driver/ aide
Port Arthur Independent School District
Port Arthur
03.2008 - 08.2015
- Making sure that my children was safe on the bus and as a driver I made sure that they made it to school and from school safely
- Helped unload luggage from buses upon arrival at destination stops.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Checked passenger tickets throughout route journey to ensure they had valid tickets for their destination.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
Education
High school or equivalent -
Memorial High School
Skills
- Class A
- Commercial Driving
- Shuttle Driving
- School Bus Driving
- Bus Driving
- Driving
- Van Driver
- Delivery Driver Experience
- Flatbed
- Load & Unload
- Freight Experience
- Box Truck
- Valet Parking
- Cdl
- Experience with adults and children
- English
- Childcare
- Customer Service
- Valid Driver's License
- City and non-city driving
- Clean Driving Record
- Relationship Building
- Accident Prevention
- Inclement weather driving
- Safety Management
- Traffic Law Observation
- Passenger support
- Driving and transportation
- Loading and unloading
- Punctual and Reliable
- Flexible Schedule
- Safety Protocols
- Safe Driving Practices
- Route Determination
- Heavy Lifting
- Safe driving techniques
- Transportion over 20 years
- Defensive Driving
- Equipment monitoring
- CDL License
- Punctuality
- Confidentiality understanding
- Switchboard Operation
Certification
- Commercial Driver's License (CDL), Class A, 10/01/25, TX, P (Passenger vehicles) - S (School bus)
- CDL, CDL Class A, 08/01/19, 08/01/20, Making sure I get my load where it be long on time.
Personal Information
Willing To Relocate: Anywhere
Affiliations
- Who's Who Scholariship to be accepted to any College or University.
- Track and field scholarship awards
- Captain of Cheerleading squad
- Poetry
- Magna Cum Laude
Languages
English
Professional
Swahili
Professional
Timeline
Dialog Direct
Delta Dental
02.2024 - Current
Boilermaker Helper
Zachry Industrial
06.2023 - 12.2023
Carpenter's Helper
Zachry Industrial
10.2022 - 04.2023
Driver
CMMF Dump Trucking LLC
06.2019 - 09.2022
Bus driver full time
Afc transit
08.2015 - 04.2019
Walmart Stocker
Walmart
03.2015 - 08.2015
Bus driver/ aide
Port Arthur Independent School District
03.2008 - 08.2015
High school or equivalent -
Memorial High School
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