Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KeMone Williams

Bishopville,SC

Summary

Dynamic and compassionate professional with a proven track record in direct support and retail environments, notably with Lee County Disabilities & Spec. Excelled in behavior redirection and client support, enhancing quality of life for individuals with disabilities. Demonstrated exceptional customer service, increasing loyalty and sales through effective communication and relationship-building. Skilled in medication administration and behavioral management, achieving positive outcomes in challenging situations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Lee County Disabilities & Spec
05.2024 - 10.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Retail Sales Associate

Citi Trends
01.2023 - 05.2024

This job was one of my very first and only retail jobs I was not able to stay long due to college ending in may.

  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Cashier

KFC
07.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Cashier

BoddieNoell Enterprises
06.2021 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Social Work

Columbia College

Health Science Technology

Lee Central High School
Bishopville, SC
06.2023

Skills

  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Medication Administration
  • Behavioral Management
  • Client documentation
  • Housekeeping tasks
  • Decision-making support
  • Direct Patient Care
  • Transportation
  • Patient Care
  • Disability Awareness
  • Social Skills Development

Certification

  • Home Health Aide Certification (HHA) - National Association for Home Care & Hospice.
  • First Aid Certification - American Red Cross or St John Ambulance.
  • Patient Care Technician Certification (PCT) - National Healthcareer Association.

Timeline

Direct Support Professional

Lee County Disabilities & Spec
05.2024 - 10.2024

Retail Sales Associate

Citi Trends
01.2023 - 05.2024

Cashier

KFC
07.2022 - 01.2023

Cashier

BoddieNoell Enterprises
06.2021 - 05.2022

Social Work

Columbia College

Health Science Technology

Lee Central High School
KeMone Williams