KEMONI BAILEY

• Coordinated schedules and timelines for events.
• Hired, trained and supervised volunteers and support staff required for events.
• Arranged availability of audio-visual equipment, transportation and displays for various types of events.
• Coached individual athletes and teams in BASEBALL/SOFTBALL games.
• Collaborated with team members to achieve target results.
• Helped youth learn to identify negative behaviors and triggers.
• Built partnerships with related organizations to develop support and gain greater attention for important issues.
• Used Microsoft Word and other software tools to create documents and other communications.

• Educated customers on company systems, form completion and access to services.
• Recommended products to customers and suggested other options if preferred product was unavailable.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Responded to customer comments and questions via LiveChat during shifts.
• Documented and detailed calls and complaints using call center's CRM database.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• .
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Checked patient insurance, demographic and health history to keep information current.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Maintained current and accurate medical records for patients.
• Completed and filed financial documentation for accounting purposes.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.

• Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
• Certified forklift and power equipment operator with good record safely transporting and processing orders.
• Moved pallets and packing material to designated vacant storage areas for operational safety.
• Lifted 200+ pounds using safety lifting belt.
• Created shipping labels to complete daily order processing.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Used protective equipment such as moving pads and plastic wrap to prevent product damage.
• Built and wrapped pallets to secure shipment with freight carriers.
• Operated manual pallet jacks and forklifts to move and store materials.

• Monitored progress and documented patient health status changes to keep care team updated.
• Administered medication as directed by physician.
• Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Maintained clean, safe and well-organized patient environment.
• Assisted disabled clients to support independence and well-being.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Supervised 4 household staff, contractors and vendors.
• Provided staff coaching, mentoring and consultation to enhance performance and professional development.
• Assisted with daily living activities, running errands and household chores.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Facilitated and logged store opening, closing and shift changes.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.

• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

criminal justice