Kemora Holley
Jurupa Valley,CA
Summary
I’m very compassionate at caregiving and have an efficient time management. I enhanced client wellness and satisfaction at Lifestyle Concierge Services through personalized care and empathetic interaction. Leveraging skills in first aid and patient companionship, I significantly contributed to a positive, healthy environment, demonstrating adaptability and a deeper understanding of diverse client needs. Behavioral cases can be challenging but I find a way to navigate and help them overcome any challenges they may be going through.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Eorakay Inc.
11.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Logistics Assistant, Drop-shipping, Delivery
LuxeLoom
02.2023 - 03.2024
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
- Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Facilitated smooth communication between internal departments such as sales, purchasing, production planning for seamless logistical coordination.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
- Supported continuous improvement initiatives within the logistics department through active participation in process reviews and implementation of best practices.
- Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
Child/Elderly Caregiver, Autism Babysitter
Lifestyle Concierge Services
12.2019 - 02.2023
- Offered companionship and kindness to disabled and patients with autism.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention for elderly
- Developed relations with the clients and gained understanding on different disabilities and how to manage them
- Volunteered at autistic awareness events
- Helped out with babysitting 5 year old and teenage cousin autistic cousins
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored clients with non verbal and hyperactive autism, and deescalated any off behaviors to keep a healthy environment
- Practiced patience with kids with disabilities
- Assisted clients with disabilities and autism with exercises to maintain and improve strength, flexibility and balance.
Education
Associate Of Business Administration - Business
Norco College
Norco, CA09.2025
Skills
- Personal hygiene assistance
- Documentation and reporting
- Meal preparation
- Compassionate caregiving
- Time management
- Customer service
- Patient care
- First aid and safety
- Patient companionship
- Transportation services
- Basic mathematics
- Recreational activities
- Behavior redirection
- Medical appointment coordination
- Behavioral management
- Progress documentation
- Care plan development
- Friendly and outgoing
- Attention to detail
- Empathy and patience
- Adaptability and flexibility
- Verbal and written communication
- Compassionate care
- Stress management
- Emotional companionship
- First aid and CPR
- Community activities
- Oxygen therapy
- Medical care support
- Patient assistance
- Fast learner
- Activity documentation
- Communication assistance
Certification
CPR certification
Timeline
Customer Service Representative
Eorakay Inc.
11.2023 - 12.2024
Logistics Assistant, Drop-shipping, Delivery
LuxeLoom
02.2023 - 03.2024
Child/Elderly Caregiver, Autism Babysitter
Lifestyle Concierge Services
12.2019 - 02.2023
Associate Of Business Administration - Business
Norco College