Kemoy Hall
Carrollton,TX
Summary
Customer-focused IT specialist with 4+ years' experience supporting end-user computing and data-center operations at UT Southwestern and in MSP environments. Expert at diagnosing hardware, software, networking, A/V, and security issues for 1,100+ endpoints, while mentoring junior technicians and driving process improvements. Skilled in lifecycle management, ticket triage (ServiceNow, Autotask), and cross-functional communication. CompTIA Network+, Microsoft Azure Administrator Associate certified; pursuing B.S. in Computer Science.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Part-Time IT Administrator
Hotchkiss Insurance Agency
06.2024 - Current
- Led an office technology refresh, migrating users from desktops to business‑class laptops with docks; standardized peripherals, replaced VoIP handsets, and coordinated printer rollouts to improve mobility and reduce desk footprint.
- Planned and executed user cutovers with profile/data migration and application validation, minimizing downtime and post‑go‑live issues.
- Onboarded new hires: provisioned accounts and licensing (e.g., Microsoft 365/Azure AD), configured endpoints, applied security baselines, and delivered first‑day orientation.
- Supported conference‑room A/V and meeting spaces, ensuring reliable operation of displays, switching, and collaboration platforms.
- Trained and mentored a new IT Administrator to full independence; created checklists, and escalation paths to standardize operations.
- Advised the IT Director on equipment selection, lifecycle refresh priorities, and best‑next steps with the outsourced MSP; documented recommendations and tracked actions to closure.
- Coordinated with the MSP to prioritize tickets, validate fixes, and meet SLAs; surfaced recurring issues with root‑cause suggestions.
- Documented asset inventory, warranty status, and SOPs for common tasks to improve handoffs and continuity.
Data Center Technician
UT Southwestern
05.2024 - Current
- Monitor and remediate critical power, hardware, and network alerts, maintaining 98% SLA compliance.
- Audit racks and generate capacity reports using Hyperview DCIM, correcting data inaccuracies to support leadership decisions.
- Monitored and responded to critical failures involving power, hardware, network, and facilities, ensuring rapid issue resolution and minimal downtime.
- Analyzed system events and alerts to diagnose root causes and proactively address potential issues.
- Assisted with shipping and receiving tasks, ensuring accurate inventory control and asset tracking.
- Documented, tracked, and responded to incidents promptly, maintaining adherence to service level agreements (SLAs).
- Operated and maintained data center infrastructure using DCIM tools (HyperView) to monitor performance, correct inaccurate data inputs, and ensure operational efficiency.
- Created high-level consumption reports to support capacity planning and resource optimization.
- Worked with vendors and internal teams to ensure the DCIM data collector was properly deployed and functional.
- Collaborated with colleagues on projects and initiatives while also leading efforts to revamp existing processes, including new hire on-boarding improvements.
IT Technician
Willits Technologies Inc
05.2022 - 05.2024
- Provide advanced troubleshooting and diagnostics, both on-site and remotely.
- Administer and maintain network systems, including routers, switches, and firewalls.
- Expertly manage IT support tickets through a ticketing system, prioritizing and resolving issues within specified SLAs, regardless of location.
- Documented and maintained knowledge base articles.
- Assist in maintaining hardware and software inventory and managing licensing.
- Server migration projects, including data backup and restoration, to minimize downtime and disruptions, both on-site and remotely.
- Providing support for 40+ companies and over 1100 devices.
- Onsite Contact - Day-to-Day Administration of clients systems and network, setting up and deploying IT equipment for new employees.
- Provide training and advice to users in response to identified difficulties.
- Install, configure, and troubleshoot Windows 10/11, Microsoft Office 2019, and Microsoft 365 applications (Word, Excel, PowerPoint, Access).
- Assist users with internet applications, including web browsers, email, and FTP.
- Maintain, set up, and troubleshoot computer and A/V hardware, including displays, projectors, and cabling.
- Work collaboratively within an IT support team, ensuring timely issue resolution and assistance.
- Transport and restock IT supplies, including paper, toner, and other computer-related materials as needed.
IT College Assistant
Bronx Community College
11.2015 - 05.2017
- Provide technical support for students, faculty, and staff, assisting with computer consulting, desktop/laptop troubleshooting, and A/V setup.
- Install, configure, and troubleshoot Windows 10/11, Microsoft Office 2019, and
Microsoft 365 applications (Word, Excel, PowerPoint, Access). - Assist users with internet applications, including web browsers, email, and FTP.
- Maintain, set up, and troubleshoot computer and A/V hardware, including displays,
projectors, and cabling. - Work collaboratively within an IT support team, ensuring timely issue resolution and
assistance. - Transport and restock IT supplies, including paper, toner, and other computer related materials as needed
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Manchester, NH12-2026
Associate of Science - Computer Science
Bronx Community College
The Bronx, NY05-2017
Skills
- Endpoint & Peripheral Support: Windows10/11, basic macOS, printers, scanners, mobile
- A/V & Collaboration: Zoom Rooms, Crestron, 3CX VoIP
- Identity & Messaging: Entra ID (Azure AD), Exchange Admin Center, Microsoft 365
- Security & Monitoring: Bitdefender GravityZone, ThreatLocker, Huntress
- Networking: SonicWall & pfSense firewalls, VPNs
- Lifecycle & RMM: Datto RMM/SaaS, ServiceNow, Autotask, Hyperview DCIM
- Documentation & Training: Knowledge-base authoring, user & company
Certification
- CompTIA Network+
- Microsoft Certified: Azure Administrator Associate
Timeline
Part-Time IT Administrator
Hotchkiss Insurance Agency
06.2024 - Current
Data Center Technician
UT Southwestern
05.2024 - Current
IT Technician
Willits Technologies Inc
05.2022 - 05.2024
IT College Assistant
Bronx Community College
11.2015 - 05.2017
Bachelor of Science - Computer Science
Southern New Hampshire University
Associate of Science - Computer Science
Bronx Community College
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