Tera Craig-Hallam
San Diego,CA
Summary
• Accomplished Cosmetology Professional
• 20+ Years of Customer Service
• Staffing & Recruiting Experience
• Adept in Social Media Marketing Personable and friendly, exceptional communicator Detail-oriented, meticulous, and organized Passionate, self-motivated, and receptive of criticism Extensive knowledge of service, sales, and time management
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Fairfield Inn & Suites Pacific Beach
05.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Coloring Specialist
COLORBAR SD
11.2020 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Self Employed Hair Stylist
SALON NOVELLO
08.2016 - 03.2020
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Account Executive
PACESETTER PERSONNEL
11.2010 - 11.2012
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Education
Graduate in Cosmetology, - Cosmetology Education
Indian River State University
Ft. Pierce, FL05.2008
Skills
- Problem-solving skills
- Guest Services
- Customer Service
- Cash Handling
- Hospitality services
- Guest accommodations
- Listening Skills
- Guest Relations
- Credit and cash payments
- Oral and written communications
- Hospitality service expertise
Timeline
Front Desk Agent
Fairfield Inn & Suites Pacific Beach
05.2023 - Current
Coloring Specialist
COLORBAR SD
11.2020 - Current
Self Employed Hair Stylist
SALON NOVELLO
08.2016 - 03.2020
Account Executive
PACESETTER PERSONNEL
11.2010 - 11.2012
Graduate in Cosmetology, - Cosmetology Education
Indian River State University
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