Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kemyatta Woodard

Bossier City,US

Summary

Caring intake specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring several years' experience to a rewarding to new position.

Overview

11
11
years of professional experience

Work History

Caregiver

Premier
Shreveport, LA
05.2024 - Current
  • Assisting with personal suffering from chronic or mental disorders
  • Assisting with personal care, administering medication, and providing companionship
  • Communicates with health care professional and advocates for the person they care for
  • Assists residents with activities of daily living, including bathing, dressing, grooming
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.

Chicken factory worker

Sanderson Farm
Collins, US
10.2023 - 05.2024
  • Inspecting boxes
  • Assemble boxes together
  • Operated machinery to produce parts and products according to specifications.
  • Maintained inventory of materials and supplies, ensuring adequate stock levels.
  • Monitored production processes, troubleshooting any issues that arose.

Cashier

Supercenter Walmart
Shreveport, US
11.2018 - 10.2020
  • Welcoming customers, answering their questions, helping locate items
  • Operating scanners, scales, cash registers
  • Balancing the cash register and generating reports for credit and debits sales
  • Accepting payment, ensuring all prices and quantities are accurate and providing a receipt to every customer
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.

Server

Margaritaville Casino
Bossier City, US
05.2015 - 09.2018
  • Greeting customer
  • Presenting menus
  • Taking orders
  • Serving drinks and food
  • Providing recommendations
  • Delivering checks and collecting payments

Customer service representative

Teleperformance
Shreveport, US
10.2013 - 05.2017
  • Open and maintain customer accounts by recording account information
  • Resolve products or service problem by clarifying the customers complaint, determining the cause of the problem, selecting and examining the best solution to solve the problem, expediting correction or adjustment
  • Identify and assess customer needs to achieve satisfaction
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Education

Pharmarcy Tech -

Virginia Collage
Bossier City, Louisiana
08.2015

Skills

  • Expert
  • Experienced
  • Incident Reporting
  • Care Plan Adherence
  • Progress Documentation
  • Documentation
  • Meal Preparation
  • Medication coordination
  • HIPAA Compliance
  • Basic Housekeeping
  • Emotional Support
  • Patient Companionship
  • Personal Hygiene Assistance
  • Respectful and Compassionate
  • Dependable and Responsible
  • Clinical Quality Program Standards
  • Compassionate communication
  • Multitasking and Organization
  • Verbal and written communication skills
  • Records Maintenance

Timeline

Caregiver

Premier
05.2024 - Current

Chicken factory worker

Sanderson Farm
10.2023 - 05.2024

Cashier

Supercenter Walmart
11.2018 - 10.2020

Server

Margaritaville Casino
05.2015 - 09.2018

Customer service representative

Teleperformance
10.2013 - 05.2017

Pharmarcy Tech -

Virginia Collage

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Kemyatta Woodard