Alexis Abrams
Silver Spring,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Reliable Store Supervisor with 10+ years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution.
Overview
15
15
years of professional experience
Work History
Store Supervisor
TD Bank
04.2023 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
- Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
- Coordinated staff training programs, equipping employees with essential skills for success in their roles.
- Collaborated with bank management to develop strategic plans for business growth and expansion.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Boosted employee morale through recognition initiatives, leading to increased productivity levels across the team.
- Observed, coached and developed bankers in support of reaching performance objectives.
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Reduced teller errors by implementing comprehensive cash handling training sessions.
- Enhanced customer satisfaction by resolving complex issues and providing personalized solutions.
- Developed strong relationships with clients, providing exceptional service that retained their loyalty and trust.
- Represented bank to community through good customer relations.
- Streamlined banking operations by implementing efficient processes and procedures.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Developed strategic plans for day-to-day financial operations.
- Created financial dashboards to provide insights into key performance indicators.
Teller Supervisor
EagleBank
05.2018 - Current
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Promoted bank's products and services by consistently cross-selling to customers.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Personal Banker
M&T Bank
03.2014 - 05.2018
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Expanded client base by promoting new financial products.
- Achieved consistent recognition as top sales performer.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Maximized revenue through improved sales techniques and branch productivity.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Identified and investigated variances to financial plans and forecasts.
- Presented new and additional products and services to existing customers.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Approached prospective clients through cold calling and emails to meet sales targets.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Supervisor/Personal Banker
Andrews Federal Credit Union
01.2009 - 07.2014
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Expanded client base by promoting new financial products.
- Achieved consistent recognition as top sales performer.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Presented new and additional products and services to existing customers.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Approached prospective clients through cold calling and emails to meet sales targets.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
Education
Associate of Arts - Accounting And Business Management
University of Guyana
Georgetown Guyana04.1997
Skills
- Data Security and Validation
- Discrepancy Resolution
- Task Prioritization
- Verbal and Written Communication
- Balance Verification and Reconciliation
- Regulatory Compliance
- Attention to Detail
- Customer Service-Oriented
- Honest and Ethical
- Relationship Building
- Problem Solving
- Team Leadership
- Cash Management
- Customer Service
- Critical Thinking
- Decision-Making
- Team Building Leadership
- Planning and coordination
- Relationship building and management
- Customer relationship development
- Prioritizing and Planning
- Cash handling expertise
- Proactive and Focused
- Know Your Customer
- Goal Setting
- Risk Assessment
- Staff Training
- Cash Flow Management
- Operational Reporting
- Word Processing
- Employee Training Oversight
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Store Supervisor
TD Bank
04.2023 - Current
Teller Supervisor
EagleBank
05.2018 - Current
Personal Banker
M&T Bank
03.2014 - 05.2018
Supervisor/Personal Banker
Andrews Federal Credit Union
01.2009 - 07.2014
Associate of Arts - Accounting And Business Management
University of Guyana