Generated leads through cold calling, email campaigns, and other methods.
Performed data entry tasks related to tracking sales performance metrics.
Maintained accurate records of all sales activities in CRM system.
Collaborated with marketing team to create promotional materials for new products and services.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Managed and owned pipeline of regional clients, generated leads and sales by networking and by cold-calling new prospects and followed up with current customers.
Developed new leads each day at or above quotas.
Created presentations for prospects to demonstrate product features and benefits.
Account Executive Team Lea
Lightcast
Atlanta, GA
11.2023 - 12.2024
Identified customer needs by asking questions and advising on best solutions.
Developed and maintained relationships with new and existing clients to increase sales revenue.
Identified customer needs and tailored solutions accordingly.
Developed key customer relationships to increase sales.
Performed cold calling to generate leads for prospective clients.
Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
Senior Account Executive
Ringover
Atlanta, GA
04.2022 - 11.2023
Enhanced sales volume through skilled support to both new and inactive customers.
Used change methodologies to increase sales and led projects for increased productivity.
Delivered sales presentations focused on offerings and unique advantages over competitors.
Created and presented monthly reports to management on sales performance.
Established relationships with key clients, while maintaining existing customer base.
Managed a portfolio accounts, consistently meeting or exceeding retention and growth targets.
Analyzed business performance data and forecasted business results for upper management.
Strategic Account Executive
Hargray Communications
Atlanta, GA
02.2020 - 04.2022
Negotiated contracts with clients to ensure profitable outcomes for the company.
Updated and maintained databases with current information.
Exceeded customer satisfaction by finding creative solutions to problems.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Analyzed customer data to identify trends, behaviors, and opportunities for business growth.
Utilized analytics tools such as Google Analytics and Tableau to monitor website traffic and generate reports detailing user engagement and retention rates over time.
Built sales forecasts and schedules to reflect desired productivity targets.
Coordinated with external vendors involved in the development or maintenance of the company's CRM platform.
Strategic Account Manager
Sage Products
Atlanta, GA
05.2017 - 02.2020
Built sales forecasts and schedules to reflect desired productivity targets.
Advised customers on ways they could optimize their usage of products and services being renewed.
Developed reports detailing key performance indicators related to customer renewals.
Provided technical support for customers during the renewal process.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Conducted in-depth analysis of customer data to identify trends, opportunities, and risks associated with renewals.
Created tailored renewal plans for customers that incorporated best practices and strategies.
Customer Service Representative at Phtech Providence OHA Medicaid CCO Customer Service Call Center Temp contractCustomer Service Representative at Phtech Providence OHA Medicaid CCO Customer Service Call Center Temp contract