Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Ken Anderson
Open To Work

Ken Anderson

Kirkland,WA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Senior Project ManagerTechnical Account Manager

Work Type

Full TimeContract WorkConsulting

Location Preference

RemoteOn-SiteHybrid
Location: Kirkland, WA, USSeattle, WA
Open to relocation: No

Salary Range

65/hr - 80/hr

Important To Me

Work from home optionCareer advancementWork-life balance

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Expertise in fostering strong client relationships and optimizing processes to enhance customer satisfaction and operational efficiency.

Overview

13
13
years of professional experience

Work History

Senior Project Manager

C3 Integrated Solutions
Kirkland, Washington
12.2025 - Current
  • Conducted onboarding sessions for new clients to enhance product understanding and usage.
  • Collaborated with technical support staff to discuss client requirements, needs and objectives.
  • Managed multiple accounts simultaneously while meeting deadlines for each one.
  • Assessed customer requests for changes in existing systems or processes in order to determine feasibility and cost implications.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Maintained strong relationships with key stakeholders to align project objectives and secure buy-in.
  • Developed customer relationships by identifying needs and delivering tailored technical solutions.
  • Reviewed and analyzed SOWs and contracts to direct appropriate action to resolve.

FastTrack Program Manager 4

Microsoft, Contract
Bellevue, Washington
08.2023 - 06.2024
  • Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
  • Guided internal teams on best practices for managing customer onboarding processes, ensuring consistency and quality in customer experiences.
  • Acted as subject matter expert for internal teams in developing customer onboarding procedures, enhancing team knowledge and effectiveness.
  • Managed cross-functional teams to ensure project alignment and timely execution.
  • Analyzed customer feedback data to pinpoint improvement opportunities in services and products, driving enhancements based on customer insights.
  • Represented customer perspectives to Microsoft Engineering teams for process updates.

M365 Technical Solutions Manager

PricewaterhouseCoopers
Bellevue, WA
11.2022 - 07.2023
  • Led research team in evaluating technical solutions to migrate from Google+ to M365 technologies.
  • Documented detailed UX solutions from the research team and presented to senior management
  • Led development of an end user self-service tool to migrate files from Google to Microsoft SharePoint Online
  • Performed self-service migration tool acceptance testing against the technical requirements

IT Technical Project Manager

Fluke Manufacturing
Bellevue, WA
05.2022 - 10.2022
  • Managed the migration of Virtual Machines from Global Datacenters to AWS Cloud
  • Coordinated the upgrade of VMWare vCenter for manufacturing facilities across the globe
  • Directed offshore technical staff in the migration of Virtual Machines and configuration of network hardware
  • Contributed to a weekly IT Review meeting with Senior Leadership

FastTrack Build Program Manager

Microsoft, Contract
Redmond, WA
09.2020 - 10.2021
  • Own FastTrack customer migration and support process documentation for Exchange Online utilized by FastTrack Managers, Engineers, and Modern Workplace Architects
  • Coordinate process optimization efforts between FastTrack Customer Management, Modern Workplace Architects, Engineering Development Teams, and Senior Management
  • Collaborated closely with European FastTrack Managers to revamp the Customer Kickoff Meeting PowerPoint presentation which is utilized over 3000 times annually

Azure Technical Expert

Microsoft, Contract
Redmond, WA
04.2020 - 08.2020
  • Short term contract with the Joint Enterprise Defense Infrastructure (JEDI) team at Microsoft enabling customer application to authenticate with the Azure Cloud designated for the US Government
  • Directed collaborations with external customers to configure Single Sign-On testing of their applications with the Azure US Government Cloud
  • Configured and tested SSO between customer applications and the Azure US Government Cloud
  • Edited 3500+ Java Script files to reduce the available marketplace apps to 150 approved applications

IT Project Manager

REI
Bellevue, WA
06.2019 - 03.2020
  • Led server upgrades for REI's Automated Receiving Conveyor systems in 2 regional Distribution Centers Led the collaboration between vendor, business owners, Distribution Center technical staff, network, and server engineers and to identify bugs and develop solutions
  • Negotiated multiple upgrade windows with the Distribution centers to ensure zero interruption of the receiving line during the 2019 Holiday season
    Developed a detailed check list of actions with assignments and specific timing
  • Managed the build-out of a new VMWare Horizon 7 Virtual Desktop host and management environment (VDI) in 2 remote data centers which utilized multiple Unified Access Gateways, Connection and App servers
  • Led weekly status calls with the IT VP and Senior Management level stakeholders

Cloud Migration Project Manager

GCI Communications
Seattle, WA
02.2017 - 12.2018
  • Led the O365 Migration Project for 3000 GCI Communications employees
  • Defined all requirements for the O365 project including OneDrive, SharePoint, and Security configurations
  • Collaborated with the CISO and senior security engineers to create a comprehensive Security Requirements document for O365 and Windows 10 GPO structure
  • Delivered a detailed Project Plan including staged releases of Office Online, Skype for Business, SharePoint Hybrid and Exchange Hybrid integrations
  • Coordinated deliverables with the corporate wide IT Hardware Refresh Project team located in Seattle and Anchorage, AK
  • Coordinated consultation and training with Microsoft Enterprise Services for GCI Security and Engineering teams
  • Created weekly status emails which included KPIs, Executive Summary, Schedule Milestones with forecasts, Risk Register, Action Log and Project Timeline Overview for each project
  • Hosted bi-weekly meetings with CVPs and Directors on project status, schedule, and roadblocks

Azure Infrastructure Deployment Manager

Microsoft, Contract
Redmond, WA
05.2013 - 06.2016
  • Completed over 100 projects deploying networks and Azure server racks in new datacenters worldwide
  • Delivered a total of over $15M worth of Infrastructure across multiple projects
  • Improved delivery times from 6 months to 6-8 weeks by establishing new technology deployment processes; segmenting Server, SAN, and Network components into simultaneous work streams

Education

Associate of Applied Science - Electronics Engineering

North Seattle College
Seattle, WA
07-1986

Associate of Applied Science - Computer Software Engineering

North Seattle College
Seattle, WA
07-1986

Skills

  • Project planning
  • Data analysis
  • Technical troubleshooting
  • Stakeholder engagement
  • Process improvement
  • Cross-functional collaboration
  • Customer onboarding
  • Effective communication
  • Relationship building

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Project Manager

C3 Integrated Solutions
12.2025 - Current

FastTrack Program Manager 4

Microsoft, Contract
08.2023 - 06.2024

M365 Technical Solutions Manager

PricewaterhouseCoopers
11.2022 - 07.2023

IT Technical Project Manager

Fluke Manufacturing
05.2022 - 10.2022

FastTrack Build Program Manager

Microsoft, Contract
09.2020 - 10.2021

Azure Technical Expert

Microsoft, Contract
04.2020 - 08.2020

IT Project Manager

REI
06.2019 - 03.2020

Cloud Migration Project Manager

GCI Communications
02.2017 - 12.2018

Azure Infrastructure Deployment Manager

Microsoft, Contract
05.2013 - 06.2016

Associate of Applied Science - Electronics Engineering

North Seattle College

Associate of Applied Science - Computer Software Engineering

North Seattle College

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