Ken Arocho
Glendale,AZ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Safety Manager
Phoenix Wire Trucking LLC
01.2021 - Current
- Scheduled and oversaw maintenance, repair and installation activities.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Contributed to development, implementation, and execution of maintenance programs.
- Created and maintained daily and weekly reports for upper management.
Office Manager
RPD Trucking
03.2014 - 04.2020
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.Goals
- Set aggressive targets for employees to drive company success and strengthen motivation.
Lead Pharmacy Technician
Avella Specialty Pharmacy
03.2008 - 02.2014
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles in HBS to include current information such as medications and insurance details.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
Pharmacy Technician Certification - Pharmacy Technology
Carrington College - Phoenix
Phoenix, AZ05.2004
Associate of Applied Science - Business Administration And Management
Milwaukee Career College
Milwaukee, WI05.2002
Skills
- Workforce Management
- Staff Management
- Contract Administration
- Operations Management
- Compliance Monitoring
- Customer Service
- Employee Supervision
- Staff hiring
- Inventory Control
Timeline
Safety Manager
Phoenix Wire Trucking LLC
01.2021 - Current
Office Manager
RPD Trucking
03.2014 - 04.2020
Lead Pharmacy Technician
Avella Specialty Pharmacy
03.2008 - 02.2014
Pharmacy Technician Certification - Pharmacy Technology
Carrington College - Phoenix
Associate of Applied Science - Business Administration And Management
Milwaukee Career College
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