Summary
Overview
Work History
Education
Skills
Timeline
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Ken Beuerle

Traverse City,MI

Summary

Dynamic leader with a proven track record at Valley City Linen, enhancing operational efficiency and customer satisfaction. Skilled in GPS navigation and exceptional at fostering team collaboration, I've driven significant improvements in route coordination and problem-solving. Achievements include boosting on-time deliveries and reducing accidents, showcasing a blend of technical prowess and interpersonal excellence.

Knowledgeable Route Supervisor seeking new opportunities. Proven ability to manage and optimize routes for efficiency, enhancing service delivery and customer satisfaction. Demonstrated leadership through effective team management and problem-solving skills.

Overview

28
28
years of professional experience

Work History

Route Supervisor

Valley City Linen
05.2019 - Current
  • Established clear expectations about punctuality and professionalism within the team, leading to an increase in on-time deliveries without compromising quality standards.
  • Evaluated existing processes regularly for potential improvements or enhancements that would increase operational effectiveness across all aspects of route supervision.
  • Conducted regular performance evaluations for drivers to identify areas for improvement and provide constructive feedback.
  • Coordinated crisis response plans during inclement weather or unexpected events that impacted transportation timelines while maintaining safety as a top priority.
  • Fostered a culture of continuous learning among team members by providing ongoing coaching and development opportunities related to route supervision best practices.
  • Analyzed delivery performance metrics to identify trends, areas of improvement, and opportunities for growth within the organization.
  • Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries on the job.
  • Increased customer satisfaction by addressing complaints promptly and implementing corrective actions.
  • Collaborated with sales representatives to ensure accurate forecasting of customer needs and delivery requirements.
  • Assisted in employee hiring, training, and retention efforts, contributing to a stable workforce with low turnover rates.
  • Enhanced route efficiency by optimizing scheduling and adjusting dispatching procedures.
  • Cultivated a team-oriented environment among drivers which fostered collaboration and support when faced with challenges or unexpected delays on the road.
  • Developed strong relationships with clients, leading to increased business opportunities and referrals.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
  • Visited customers and customer sites to evaluate and resolve safety issues.
  • Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.

Route Sales Representative

Meadow Gold Dairy
03.2018 - 05.2019
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Collaborated with customers to identify needs and provided catered solutions
  • Immediately addressed problems with customers to promote speedy resolution.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Provided excellent customer service, leading to high levels of customer retention and loyalty.
  • Trained new Route Sales Representatives, sharing best practices for success in the role.
  • Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
  • Maintained accurate inventory records, ensuring sufficient product availability for customers.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
  • Established strong relationships with clients, resulting in increased repeat business and referrals.
  • Represented wide range of products and brands.
  • Optimized delivery schedules to minimize travel time while maintaining a high level of customer service.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Managed accounts receivable, ensuring prompt payment from customers and minimizing outstanding balances.
  • Utilized route optimization software to plan and manage delivery routes.
  • Reduced product returns and exchanges by providing accurate and thorough product information during sales.
  • Collaborated with sales team to develop comprehensive strategies for entering new markets.
  • Established strong customer relationships, leading to increased sales and client satisfaction.
  • Resolved customer complaints swiftly, maintaining high levels of customer satisfaction and loyalty.
  • Enhanced safety on road by adhering strictly to traffic regulations and company driving policies.
  • Maintained detailed records of inventory and sales to ensure accuracy in order processing.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Delivered orders to customers to drive full satisfaction.
  • Completed daily pre- and post-trip vehicle inspections.
  • Operated delivery vehicles safely and efficiently.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Maintained records of sales and customer information to support accuracy.
  • Stocked shelves and loaded orders to prepare deliveries.

Route Sales Supervisor

UniFirst
03.2017 - 05.2018
  • Supported continuous improvement initiatives by providing constructive feedback and suggestions for enhancements to company processes or policies.
  • Resolved customer complaints promptly, demonstrating a commitment to excellent service and maintaining a positive brand reputation.
  • Assisted in recruiting top talent for route sales representative positions when needed by participating in interviews and making hiring recommendations based on candidate qualifications.
  • Conducted regular performance evaluations for route sales representatives, providing feedback and coaching to drive continuous improvement.
  • Optimized delivery routes to minimize travel time, fuel consumption, and vehicle wearandtear.
  • Maintained open lines of communication between upper management, fellow supervisors, and direct reports for seamless information sharing across the organization.
  • Coordinated cross-functional efforts with warehouse personnel to ensure accurate order fulfillment and timely deliveries for customers within the territory.
  • Acted as a mentor and role model for route sales representatives, demonstrating strong work ethic, professionalism, and dedication to team success.
  • Provided ongoing training and support for route sales representatives, ensuring they were equipped with the necessary skills and knowledge to excel in their roles.
  • Enforced company policies consistently among route sales representatives while also addressing any questions or concerns that arose during team meetings or one-on-one conversations.
  • Participated in regular meetings with other supervisors to discuss best practices, share successes or challenges faced within their territories, and collaborate on new strategies to drive business growth.

Route Sales Representative

Robinson Dairy/ Meadow Gold Dairy
09.2000 - 03.2017

Route Sales Representative

Valley City Linen
08.1999 - 07.2000

Route Driver

Autowares
05.1997 - 08.1999

Education

Associate of Arts - Mechanical Engineering Drafting

TTI
Colorado Springs, CO
06-1991

High School Diploma -

Suttons Bay
Suttons Bay, MI
05-1989

Skills

  • GPS navigation
  • Weather awareness
  • Load planning
  • Route coordination
  • Problem-solving
  • Vehicle maintenance
  • Customer service
  • Material handling
  • Decision-making
  • Vehicle inspection
  • Route planning
  • Performance evaluation

Timeline

Route Supervisor

Valley City Linen
05.2019 - Current

Route Sales Representative

Meadow Gold Dairy
03.2018 - 05.2019

Route Sales Supervisor

UniFirst
03.2017 - 05.2018

Route Sales Representative

Robinson Dairy/ Meadow Gold Dairy
09.2000 - 03.2017

Route Sales Representative

Valley City Linen
08.1999 - 07.2000

Route Driver

Autowares
05.1997 - 08.1999

Associate of Arts - Mechanical Engineering Drafting

TTI

High School Diploma -

Suttons Bay

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Ken Beuerle