Ken Brock

▪ Generated $480k+ in revenue through ~15,000 transactions: 93.9% SaTE score, 95.8% CRI score, 285 new accounts, 34 credit cards, $725k loans, referred 4 Mortgage loans, 344 “Total Needs Met” (Primary KPI).

▪ Consumer facing sales and account management with a wide range of products including Checking, Savings, Money Market, Certificate of Deposit and Trust accounts. Advised on interest rates for deposit, credit, and mortgage accounts.

▪ Collaboration with business line partners including Mortgage, Wealth Management, and Small Business Merchant services to drive revenue through relationship deepening.

▪ Utilize Salesforce for lead pipeline management and nurturing through phone calls, e-mails, and in-person appointments.

▪ Support origination of direct consumer lending and credit options including Personal, HELOC, and Auto loans as well as credit lines and credit cards.

- Manage the day-to-day operations of the mattress store

- Received 107 Google reviews – 5.0 out of a possible 5.0 (Google “Mattress Land Santa Maria”)

- Scheduling, assigning, and managing of staff job results by continually educating and coaching

- Reviews all sales invoices for the store to ensure accuracy

- Works with staff and distribution team to ensure consistent, accurate, and steady processing of all sales

- Collaborates with distribution manager to assist in maintaining an efficient and effective sales to delivery process

- Continually maintains inventory audits and controls

- Responsible for daily payment and cash collection and balancing

- Processing of all finance company transactions, funding, and balancing

- Makes safety improvement recommendations and conducts safety meetings as safety committee leader

- Lead, supervised, trained, and coached all office staff and provided transaction approvals

- Planned, directed, and managed daily work activities to ensure efficient, accurate, and courteous transaction processing

- Managed all functions of retail office sales, including consumer lending and business services, to uncover sales opportunities as well as to ensure professional and prompt customer service

- Accountable for cross sell, expense control, fee income generation, risk management/operational loss prevention, deposit growth and retention, consumer loan generation, and security and compliance programs

- Registered with NMLS under the terms of the SAFE Act

- Responsible for implementation of product and operational changes

- Resolved customer concerns effectively by providing exceptional customer service, research, and offering alternative solutions

- Entered, verified, and approved outgoing and incoming wire transfer requests

- Figured and ordered incoming and outgoing cash shipments under strict branch cash limits

Provided medallion signature guarantees

Interviewed and hired prospective employees

Responsible for employee development including sales performance

Wrote performance appraisals and established employee goals

Conducted branch audits to ensure compliance regulations are exceeded

Ensured operational integrity and consistence with BSA/AML programs

Planned and managed business development program and sales calls

Opened new accounts and provided platform services including consumer loans

Increased teller referrals ten-fold

Managed branch cash controls and cash limits

Completed NSF reports and Overdraft reports

Instructed local FDIC Money Smart Program (adult financial education courses)

Attended and participated in various business and community events