Ken Buckmaster

Perform facilitation of daily operations at the Army Fisher House. This includes assigning/issuing of fifty-two rooms within four separate buildings in accordance with established procedures.
Responsible for performing administration and management duties. Perform clerical support to include using office automation software to produce documents, records management, and requisitioning office supplies. Transmit and receive documents and messages electronically using computer workstations.
Perform quality checks and observations of buildings and guest rooms to include hourly fire checks.
Ensure the facility is presentable and in accordance with program standards and guest expectations.
Accountable for inputting work orders with the 502nd. Civil Engineer Squadron as well as J&J services for unscheduled and scheduled maintenance and repairs. Conduct daily follow up on work orders; inform supervision of any changes or delays.
Experienced in composing proper grammar, spelling, and punctuation while conforming to proper use of formats.
Efficient in office automation and variety of software that includes word processing, spreadsheets, databases, Calanders, email. Demonstrate flexibility and adjust when the situation dictates.
Conduct informal guest satisfaction surveys and work with Fisher House Manager to improve services.
Maintain room keys and issue to personnel as required. Maintain active spread sheet of all personnel assigned to the Army Fisher House.
Conduct ID checks on all personal checking into the JBSA Army Fisher House.
Escort personal within the Fisher House facilities.
Receive and document donated items. Activate and monitor gift cards.
Receive donated monies from supervisor and make deposit into the Brooks Army Medical Center Broadway Bank account.
Make recommendations to Fisher House Manager on ways to improve operations and processes based on trends and occurrences in rendering customer service and/or reviewing data and information.
Provide guidance to staff, peers, and leadership. Serve as a subject matter expert in the area of my responsibility.
Work weekly with volunteers and donors. Resolve a variety of Army Fisher House problems at the lowest level by assembling facts, evaluating information, and drafting reports and answers to correspondence.
Supervisor: Robyn Stewart (210-916-6458)

Okay to contact this Supervisor: Contact me first

I performed and assisted other recreation assistants in the operating and maintenance of indoor and outdoor recreational facilities located on JBSA Fort Sam Houston. Make reservations and take payments for authorized patrons based on the availability of rental equipment such as boats, campers, grills, camping equipment and utility trailers. Serve as a clerk, utilizing a Point of Sales System for both credit and cash payments. Provide customer service and ensure all customers are treated in a professional manner. Ensure that all patrons are aware of the policies and procedures for renting equipment. Conduct safety checks on equipment and facilities on a daily basis and report any unusual conditions to supervision, as well as assist in maintaining the facility grounds and equipment to include mowing and weeding.

Supervisor: Mr. Andy Sanchez (2104138296)

Okay to contact this Supervisor: Contact me first

Perform various duties to support daily operations at JBSA Canyon Lake Recreation Park.
Duties include but are not limited to the following. Knowledge of safety and environmental guidance and regulations to ensure compliance with established programs. Apply security principles, concepts and concerning facilities, support equipment and service operations. Communicate effectively with others both orally and in writing. Answers phone, greet customers and provide escort service when required. Knowledge of intrusion detection and access control systems. Customer Control access monitor at various park entrance points. Perform reservations for lodging; to include short- and long-term stays.
Ensure the operation of the camping/picnic programs are conducted in a proper and professional manner.
Collect entrance fees to park, rent and issue recreation equipment.
Operate Point of Sales System, responsible for the receipt, disbursement, examination, deposit and processing of both credit and cash items.
Conduct daily security checks of park grounds for any irregular conditions, this includes operating a golf cart to perform daily security checks and or breaches, notify management of any safety concern or security intrusions.
Review stock levels, gather inventory data and report status to supply technicians for reordering.
CPR and AED qualified.

Communicated accurate information about available services and facilities to promote enrollment.

Delivered recreational programs to meet needs and preferences of diverse resident population.

Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.

Collected and analyzed participant feedback to inform program improvements.

Supervisor: Ms. Porshe (210-584-5077)

Okay to contact this Supervisor: Yes

Provide daily service, check-out procedures, deep house cleaning, and special project assignments based on the Navy Lodging program cleaning standards.

Upheld housekeeping standards by keeping space clean and free of hazards.
Utilize Property Management System (PMS) software to update room status as well navigating the web-based Learning Managed System (LMS)
Assist in scheduling and prioritizing work assignments

Exercise and apply safety procedure and adhere to applicable Safety Data Sheets (SDS)
Inspected rooms for damages and sufficient housekeeping practices.

Maintained facility to meet standards through proper maintenance, repair and housekeeping.

Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.