Kenneth Buffum
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
43
43
years of professional experience
Work History
Camp Ranger
Sun Communities
Naples, FL
11.2019 - 04.2023
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Provided information and guidance for park visitors, answered questions.
- Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.
- Administered first aid to visitors suffering from falls and minor injuries and contacted paramedics for hospital transport in serious cases.
- Directed incoming and outgoing traffic during special events and identified available parking areas for drivers.
Data Technician
XTechnology
Middleton, MA
05.2012 - 05.2018
- Used computer software to store and retrieve data.
- Analyzed current data records to provide detailed reports.
- Staged Hard Drives to be erased.
- Monitored Erasure equipment to ensure functioning properly.
Global Service Manager
Verizon
Boston, MA
05.2009 - 05.2012
- Established and maintained relationships with international customers, vendors and contractors.
- Planned and implemented strategies for improving customer service and satisfaction across region.
- Collaborated with regional sales teams to identify and meet customer needs.
- Implemented and enforced service quality assurance processes.
- Coordinated with international service teams to resolve customer service issues.
Service Manager
Verizon
Boston, MA
04.2007 - 05.2009
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Repair Service Assistant
NYNEX
North Andover, MA
01.1980 - 03.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Billerica Memorial High School
Billerica, MANo Degree - Liberal Arts And General Studies
Middlesex Community College - Bedford
Bedford, MANo Degree - Business Management
Babson College
Babson Park, MASkills
- Conflict Resolution
- Park Rules and Regulations
- Visitor Relations
- Call Management
- Data Entry
- Complaint Resolution
- Appointment Scheduling
- Multi-Line Phone Talent
Timeline
Camp Ranger
Sun Communities
11.2019 - 04.2023
Data Technician
XTechnology
05.2012 - 05.2018
Global Service Manager
Verizon
05.2009 - 05.2012
Service Manager
Verizon
04.2007 - 05.2009
Repair Service Assistant
NYNEX
01.1980 - 03.2007
High School Diploma -
Billerica Memorial High School
No Degree - Liberal Arts And General Studies
Middlesex Community College - Bedford
No Degree - Business Management
Babson College