Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Buffum

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

43
43
years of professional experience

Work History

Camp Ranger

Sun Communities
11.2019 - 04.2023
  • Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
  • Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
  • Provided information and guidance for park visitors, answered questions.
  • Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.
  • Administered first aid to visitors suffering from falls and minor injuries and contacted paramedics for hospital transport in serious cases.
  • Directed incoming and outgoing traffic during special events and identified available parking areas for drivers.

Data Technician

XTechnology
05.2012 - 05.2018
  • Used computer software to store and retrieve data.
  • Analyzed current data records to provide detailed reports.
  • Staged Hard Drives to be erased.
  • Monitored Erasure equipment to ensure functioning properly.

Global Service Manager

Verizon
05.2009 - 05.2012
  • Established and maintained relationships with international customers, vendors and contractors.
  • Planned and implemented strategies for improving customer service and satisfaction across region.
  • Collaborated with regional sales teams to identify and meet customer needs.
  • Implemented and enforced service quality assurance processes.
  • Coordinated with international service teams to resolve customer service issues.

Service Manager

Verizon
04.2007 - 05.2009
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Repair Service Assistant

NYNEX
01.1980 - 03.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

High School Diploma -

Billerica Memorial High School
Billerica, MA

No Degree - Liberal Arts And General Studies

Middlesex Community College - Bedford
Bedford, MA

No Degree - Business Management

Babson College
Babson Park, MA

Skills

  • Conflict Resolution
  • Park Rules and Regulations
  • Visitor Relations
  • Call Management
  • Data Entry
  • Complaint Resolution
  • Appointment Scheduling
  • Multi-Line Phone Talent

Timeline

Camp Ranger

Sun Communities
11.2019 - 04.2023

Data Technician

XTechnology
05.2012 - 05.2018

Global Service Manager

Verizon
05.2009 - 05.2012

Service Manager

Verizon
04.2007 - 05.2009

Repair Service Assistant

NYNEX
01.1980 - 03.2007

High School Diploma -

Billerica Memorial High School

No Degree - Liberal Arts And General Studies

Middlesex Community College - Bedford

No Degree - Business Management

Babson College

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Kenneth Buffum