- Enjoy spending time with family,hitting the gym,training clients,working on classic cars
Ken Carey
Grafton,OH
Summary
Experienced Auto Repair Shop Owner with many years in varied areas of automotive repair,maintenance and customer service, previously at Conrad's Total Car Care,Enger Auto & Tire and Connelly Tire. Proven track record in enhancing client satisfaction and optimizing workflow efficiency. Skilled in employee training and business management, dedicated to delivering high-quality repairs while fostering strong customer relationships.
Productive Manager and experienced ,professional shop operator keeps safety and customer satisfaction front and center. Versatile repair and maintenance technician with over 35 years of experience working with automotive tools and components. Well spoken and articulate when explaining vehicle systems, repair and estimates.
Diligent and hard working, with solid foundations as both repair technician,service advisor,parts specialist and currently shop owner. Successfully managed shop operations, ensuring customer satisfaction and streamlined workflow. Demonstrated leadership and technical proficiency in complex vehicle diagnostics and repairs.
Hardworking Mechanic successful at completing inspections, maintenance and repairs on most vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions.
Energetic automotive professional with comprehensive experience in managing shop operations and delivering high-quality repair services. Emphasizes team collaboration and consistently achieves customer satisfaction. Known for technical acumen and adaptability in dynamic environments.
Professional with hands-on experience in automotive repair and business management. Known for effective team collaboration and achieving tangible results. Skilled in diagnostics, customer service, and operational efficiency. Adaptable and reliable, ensuring high-quality service and customer satisfaction.
Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with various makes and models of vehicles.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
35
35
years of professional experience
1
1
Certificate
Work History
Auto Repair Shop Owner
Self-employed
04.2010 - Current
- Managed daily operations, ensuring effective workflow and high-quality service delivery.
- Implemented inventory management systems to optimize parts procurement and reduce costs.
- Developed customer service protocols, enhancing client satisfaction and retention rates.
- Established safety standards and procedures, maintaining compliance with industry regulations.
- Analyzed repair processes, identifying areas for efficiency improvements and cost reduction.
- Cultivated relationships with suppliers, negotiating favorable terms for parts and materials procurement.
- Attracted new customers with engaging promotional events, special offers, and referral incentives designed to showcase the shop''s expertise.
- Contributed to community goodwill by participating in local events or fundraisers as well as offering discounts or services to public servants such as police officers and firefighters.
- Increased customer satisfaction by implementing efficient diagnostic and repair processes.
- Developed comprehensive preventive maintenance programs to reduce vehicle downtime for customers.
- Expanded clientele through effective marketing strategies and strong customer relationships.
- Prioritized outstanding customer service by going above-and-beyond to exceed client expectations consistently.
- Ensured high-quality repairs by staying up-to-date on industry trends, technology advancements, and best practices.
- Maintained a safe work environment by enforcing strict safety protocols and procedures.
- Managed daily operations for a smooth-running auto repair shop, ensuring timely service completion.
- Built a loyal customer base with exceptional communication skills, addressing concerns promptly and professionally.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained estimates and determined repair timelines to manage customer expectations.
Service Advisor
Cobra's Total Car Care
08.2007 - 11.2009
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Coordinated service appointments, ensuring optimal scheduling for technicians and clients.
- Communicated effectively with customers regarding repair estimates and service timelines.
- Maintained accurate records of customer interactions and service history in management software.
- Implemented process improvements that enhanced workflow efficiency within the service department.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Analyzed customer feedback to identify trends and recommend service enhancements for satisfaction improvement.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Store Manager
Enger Automotive and Tire
09.2002 - 08.2007
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Managed inventory levels, optimizing stock availability and minimizing excess.
- Developed training programs for staff, enhancing team performance and customer service capabilities.
- Implemented sales strategies, driving revenue growth through targeted promotions and customer engagement initiatives.
- Coordinated staff scheduling, balancing workforce needs with operational demands for optimal efficiency.
- Cultivated relationships with vendors, negotiating favorable terms to enhance product offerings and cost management.
- Led performance reviews, providing constructive feedback to promote employee development and retention efforts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Store Manager
Connelly Tire
08.2000 - 08.2002
- Analyzed sales data to identify trends, informing strategic decisions to improve store performance.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Managed inventory levels, optimizing stock availability and minimizing excess.
- Coordinated staff scheduling, balancing workforce needs with operational demands for optimal efficiency.
- Cultivated relationships with vendors, negotiating favorable terms to enhance product offerings and cost management.
- Led performance reviews, providing constructive feedback to promote employee development and retention efforts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Warehouse Manager
Cleveland Auto Warehouse
01.1998 - 07.2000
- Oversaw daily warehouse operations, ensuring efficient inventory management and workflow optimization.
- Implemented safety protocols, reducing workplace accidents and improving compliance with industry standards.
- Trained and mentored staff on best practices for material handling and equipment usage.
- Developed processes to enhance order fulfillment accuracy and reduce lead times.
- Conducted regular audits of inventory levels, identifying discrepancies and implementing corrective actions.
- Streamlined shipping processes, enhancing delivery timelines and customer satisfaction rates.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
- Implemented preventive maintenance schedule for warehouse equipment, reducing downtime and repair costs.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
Store /Parts Manager
Murray's Auto Parts
02.1991 - 01.1998
- Managed inventory control processes to optimize parts availability and reduce lead times.
- Developed and implemented training programs for staff on parts management procedures and best practices.
- Streamlined order processing workflows, enhancing efficiency in parts procurement and distribution.
- Analyzed sales trends to forecast inventory needs, ensuring alignment with customer demand.
- Established quality control measures for incoming parts, reducing defects and enhancing service delivery standards.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
- Streamlined inventory management processes, significantly reducing part shortages and enhancing service efficiency.
- Developed customer loyalty program that increased repeat business by offering discounts on future purchases.
Education
No Degree - General Studies
Cuyahoga Community College
Cleveland, Ohio, OHSkills
- Automotive diagnostics
- Vehicle inspection
- Employee training
- Business management
- Mechanical aptitude
- Financial planning
- Industry trends
- Willing to learn
- Hardworking and dedicated
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Customer satisfaction
- Safety policies and procedures
- Vehicle safety and maintenance
- Problem-solving abilities
- Teamwork and collaboration
- Time management
- Valid Driver's license
- Customer relations
- Work orders and documentation
- Shop management
- Coordination with service team
Certification
Certified Strength and Conditioning Coach ( Personal training as a hobby)
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Auto Repair Shop Owner
Self-employed
04.2010 - Current
Service Advisor
Cobra's Total Car Care
08.2007 - 11.2009
Store Manager
Enger Automotive and Tire
09.2002 - 08.2007
Store Manager
Connelly Tire
08.2000 - 08.2002
Warehouse Manager
Cleveland Auto Warehouse
01.1998 - 07.2000
Store /Parts Manager
Murray's Auto Parts
02.1991 - 01.1998
No Degree - General Studies
Cuyahoga Community College