Ken Crane
Miami Beach,Florida
Summary
Results-driven professional with a proven track record of providing customers with tailored solutions to meet their unique needs. Skilled in establishing and nurturing customer relationships, ensuring satisfaction and loyalty. Known for delivering quality service and exceeding expectations. Agile individual with excellent communication and customer service skills, adept at adapting to changing circumstances and resolving issues effectively.
Overview
13
13
years of professional experience
Work History
INSURANCE AGENT
DIRECT AUTO/ NATIONAL GENERAL
12.2021 - Current
- Processing selected customized insurance and ancillary coverages
- Answering high volume of calls whether quoting or customer service
- Preparing, and submitting polices and required documents
- Maintaining Federal and State regulations
- Controlling customer complaints regarding sales and service
- Prioritizing work and submitting company submissions ahead of schedule
- Meeting and surpassing company goals for education
- Mentoring new hires.
FOH MANAGER/ BARTENDER
Black Sheep
10.2016 - 01.2020
- Effectively handled customer complaints and special requests
- Trained new bar staff
- Ensured all revenues, cash, credit or check are properly deposited
- Monitored the integrity and functionality of all POS systems
- Oversaw cleanliness, organization and appearance of the bar area
- Resolved any equipment and bar maintenance issues
- Maintained safe working conditions as required by OSHA and federal and state regulations
- Ensured adherence to all state and local liquor regulations.
REGIONAL RETAIL MANAGER/ COOPERATE VISUAL MANAGER
Flywheel
08.2011 - 10.2016
- Trained associates and supported managers in the region
- Helped plan merchandising of apparel
- Regularly visited store locations to trouble shoot solutions for increased sales
- Created innovative ways to push sales in the store
- Provided team with necessary tools for merchandising and sales techniques
- Followed up on sales goals for six locations
- Selected fashions that helped us meet or surpass sales goals
- Reviewed seasonal themes that grew the business
- Developed floor plans and displays to maximize sales.
Education
Skills
- Teams Messaging Service
- CIC - Interaction Desktop Answering Service
- 3 CRM (Customer Relation Management) Software
- MS Office
- Customer Service
- Licensed Insurance Agent
Timeline
INSURANCE AGENT
DIRECT AUTO/ NATIONAL GENERAL
12.2021 - Current
FOH MANAGER/ BARTENDER
Black Sheep
10.2016 - 01.2020
REGIONAL RETAIL MANAGER/ COOPERATE VISUAL MANAGER
Flywheel
08.2011 - 10.2016
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