Ken Curtis
Akron
Summary
Proven sales expert from Toth Buick GMC, adept in sales strategy development and relationship building, significantly exceeding sales targets. Leveraged product knowledge and rapport-building skills to enhance customer satisfaction and profitability. Achieved consistent sales growth by implementing innovative pricing strategies and fostering strong client relationships. Skilled finance and sales professional with strong track record in managing financial operations and driving sales growth. Adept at team collaboration and consistently delivering results. Highly adaptable, responsive to changing needs, and reliable in supporting business objectives. Proficient in financial analysis, sales strategy development, and customer relationship management. Known for strategic thinking and effective communication skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Sales and Finance
Toth Buick GMC
02.2023 - 12.2024
- Developed and implemented strategies to increase sales and profitability.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Delivered customized product presentations tailored to client needs that resulted in closed deals.
Camper Sales Associate
Kamper City
03.2021 - 02.2023
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
New Car Sales Consultant
Lambert Buick GMC
07.2019 - 03.2022
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Demonstrated vehicles and features, and conduct test drives.
- Responded to customer enquiries via telephone and email.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Negotiated vehicle prices and secure financing for customers.
- Provided detailed follow-up communications with potential buyers after initial consultation or test drive to address any questions and maintain interest in the dealership.
- Implemented strategic negotiation techniques, resulting in mutually beneficial agreements between dealership and clients.
- Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
- Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
- Effectively communicated trade-in evaluations to customers by explaining appraisal methods used in determining vehicle values.
Used Car Sales Consultant
Budget Car Mart
03.2011 - 06.2019
- Conducted market research to stay updated on industry trends and competitor offerings, adjusting strategies accordingly.
- Negotiated trade-ins fairly while maximizing dealership profits, striking a balance between meeting customer expectations and achieving company goals.
- Delivered comprehensive product presentations, effectively communicating the value proposition to potential buyers.
- Exceeded monthly sales targets consistently, utilizing strong negotiation skills and product knowledge.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
High School Diploma -
Hoover High School
North Canton, OH05-1982
Skills
- Sales presentations
- Cash flow management
- Sales strategy development
- Pricing strategy
- Relationship building
- Positive and upbeat
- Sales operations
- Rapport and relationship building
- Business development and planning
- Product knowledge
- Sales processes
- Goal setting
- Price quote preparation
Timeline
Sales and Finance
Toth Buick GMC
02.2023 - 12.2024
Camper Sales Associate
Kamper City
03.2021 - 02.2023
New Car Sales Consultant
Lambert Buick GMC
07.2019 - 03.2022
Used Car Sales Consultant
Budget Car Mart
03.2011 - 06.2019
High School Diploma -
Hoover High School
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