Ken De Jesus
Dublin,CA
Summary
Customer service driven and dedicated in providing ultimate customer satisfaction. Proven ability to establish great connections with customers. Identifying customer needs, acknowledging customer issues, and providing solutions efficiently. Has a keen eye on details and performs job according to standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Dublin, CA
03.2023 - Current
- Maintains a calm demeanor during periods of high volume and peak hours
- Provides quality beverages and food products consistently by adhering to standards
- Team player and hops in any stations that need assistance
- POS experience; cash handling
- Vision: Craft and connect
- Customer connection being the priority
- Able to multitask; 3 tasks or more all at once.
Front Desk Representative
Residence Inn by Marriott
Pleasanton
02.2023 - Current
- Greeting guests and giving a warm welcome upon arriving at the hotel
- Friendly and outgoing personality to build rapport and connections with guests
- Responsible for check ins and check outs of guests
- Answering phone calls regarding reservations, billing inquiries, and guest's complaints
- Attending guest's requests, addressing in-house guest's issues and concerns
- FOSSE experience.
- POS experience; cash handling
- Basic technical/maintenance knowledge (includes troubleshooting)
- Have worked AM, Mid and PM shift.
Call Center Representative
Bell Canada
07.2021 - 10.2022
- Handled customer calls and responded to queries about services, products and promotions
- Handled large volumes of calls on a day-to-day basis with a sense of calm and good work ethic
- Worked to address all customer concerns and issues in a timely and effective manner
- Billing expert (provides a detailed walkthrough for customers to understand the charges and their subscriptions)
- Holiday rush experience (Black Friday, Boxing Week, Christmas Sales, Year-end Sales)
- Basic troubleshooting skills (mobile devices, internet, wifi and devices).
Education
Bachelor of Science in Tourism and Hospitality -
University of the East - Manila
06.2021
Certification
Food Handlers Card
RBS Certified
Timeline
Barista
Starbucks
03.2023 - Current
Front Desk Representative
Residence Inn by Marriott
02.2023 - Current
Call Center Representative
Bell Canada
07.2021 - 10.2022
Bachelor of Science in Tourism and Hospitality -
University of the East - Manila