Ken DeRouchie

A business analyst for dental, veterinary and optometric practices focused on improving the operational efficiency and profitability of private practices. Here are some key responsibilities:

I managed a 10 person office that was specifically set up to create prospects for me to call, analyze and close for a full practice analysis.

Data Analysis: doing multiple 60-90 minute calls per day where I would collect and analyze the prospects data related to gross production, collections and financial performance, new patient flow, staffing and HR, marketing, internet presence and systems to identify trends and areas for improvement.

Process Improvement: Evaluate the prospects existing workflows and procedures to streamline operations, reduce costs, and enhance patient satisfaction.

Market Research: Analyze local market conditions and competition to inform strategic decisions regarding services, pricing, and marketing.

Patient Experience Enhancement: Identify ways to improve patient interactions, from appointment scheduling to follow-up care, to boost retention and satisfaction.

Overall, I would show the prospects the weaknesses in their business, give them some recommendations for handling them and close them on getting a full practice analysis to identify all of their issues.

• Managed day-to-day business operations.
• Found and cultivated new business clients and contracted them for web-site development for their business.
• Layout and graphic design using Adobe PhotoShop software.
• HTML, CSS coding of web-sites using Homesite software.
• Maintained co-located development servers for web-sites in development.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members and sub-contractors.

• Set appointments with salespeople and potential customers.
• Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
• Answered phone calls and answered questions from potential customers.
• Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
• Screened potential customers to determine interest and requirements for products and services of company.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Utilized CRM system to track and manage leads, keeping appointments organized.
• Acted as first point of contact and set appointments for prospective clients.
• Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
• Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
• Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.

• Trojan MFG was a power tool accessory manufacturer. They built collapsible saw horse stands, miter saw and table saw stands etc. As sales manager, it was my job to deal with corporate buyers for national chain stores and get them to order large quantities of our products to place them in retail outlets, nationally. These chains included Ace Hardware, HWI Hardware, Walmart, K-Mart, Home Depot and Lowes.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Attended industry events and conventions to explain sales opportunities.

• Cold called private dental, veterinary and optometric offices, trying to get the practice owners to register for and attend a practice management seminar in their area.
• Increased potential client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
• Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
• Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
• Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.
• Established credibility during initial contact by presenting a professional image and demonstrating extensive knowledge about company products or services.
• Collaborated with the sales team to refine cold calling strategies, leading to more productive conversations with prospects.