Kenneth Dobisch III

Business operations management position where interpersonal skills, persistence, adaptability and pride in workmanship are valued.

30+ years experience in the transportation industry as operations supervisor, specialized services coordinator, repair liaison and dispatcher serving U.S. and international clients.

Communicated with up to 350+ driver per day, trouble shooting problems, planning/booking/tracking loads, resolving breakdowns, authorizing payments for repairs and advances for drivers, assigning shipments, serving as a liaison to safety department if an accident occurs, and relaying weather/traffic conditions. Responsible for DHL dedicated fleet earned and maintained #1 ranking (out of 25 carriers) from DHL for on-time service from December 2006- January 2008.

Ensured internal/external customer satisfaction by informing marketing, logistics, and clients about delays, alternate solutions(e.g.,repowering of loads, rescheduling of loads, switching out equipment, etc) and progress/status updates; negotiated contract prices to be competitive; arranged for local pickups and delivers fo volume shipments at customer's request; and tracked shipments if problems were anticipated.

Provided accurate records of equipment at the terminal (yard checks, inbound-outbound gate checks, communication logs of breakdowns and progress, priority loads, departure logs, etc.).

Earned reputation as a dedicated, committed and trustworthy employee who develops positive relationships with drivers, managers, and customers.

In addition to servicing internal/external customers in the transportation industry, also work with retailers and their customers to process credit card applications and resolve account discrepancies.

Used customized databases to update and adjust accounts; authorized to increase credit lines, when available, and remove late finance charges.

Demonstrated attention to detail while entering quantitative data into database for the IRS - maintained low error ratio.

Dispatching using satellite communications.

Business software including Microsoft Office, Word Perfect, and customized databases.

Running and consolidating various reports to create driver manager/fleet coordinator score cards (performance reports).

William Jewell College Liberty MO

Bachelor of Science Business Administration - December 96

Professional recommendations available upon request.