Hi, I’m
Ken Edwards
Albuquerque,NM
Summary
Experienced mechanic with over 35 years of experience in Auto repair . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
36
years of professional experience
1
Certificate
Work History
The MechanicAlbuquerque, NM
Mechanic Service Manager
05.1986 - 09.2022
Job overview
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained 8 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
Education
Sandia High SchoolAlbuquerque, NM
High School Diploma
05.1980
Skills
ASE Certified
Certification
ASE
Timeline
Mechanic Service Manager
The Mechanic
05.1986 - 09.2022
Sandia High School
High School Diploma
RVing
Love to go to lakes around NM
RVing
Love to go to lakes around NM
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