Ken Ferell
Newbury Park,CA
Summary
Proven professional with a track record of enhancing customer satisfaction and boosting sales at US Bank / Elavon. Skilled in complaint handling and sales reporting, demonstrating strong communication and a goal-oriented approach. Achieved significant improvements in customer service and sales quota achievement through effective problem-solving and rapport building. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Customer Service / Sales
US Bank / ELAVON
05.2004 - 12.2019
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service / Sales
First Data Corp
11.1994 - 05.2004
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
- Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Delivered excellent after-sales support, following up with customers regarding their purchases to ensure satisfaction and address any concerns proactively.
- Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
- Resolved customer complaints with patience and understanding, enhancing overall customer satisfaction.
Education
Bachelor of Arts - Political Science / Public Admin.
Kent State University
Kent, OHSkills
- Complaint Handling
- Sales Reporting
- Strong Work Ethic
- Patience and Tolerance
- Goal-Oriented
- Appointment Scheduling
- Follow-up skills
- Building rapport
- Customer Complaint Resolution
- Sales Quota Achievement
- Customer Service
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Problem-solving abilities
- Excellent Communication
- Professionalism
- Self Motivation
Timeline
Customer Service / Sales
US Bank / ELAVON
05.2004 - 12.2019
Customer Service / Sales
First Data Corp
11.1994 - 05.2004
Bachelor of Arts - Political Science / Public Admin.
Kent State University
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