Unity
Ken Flatt
IT Consultant
Waretown,NJ
Summary
Insightful Information Technology Manager with 10 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Business Analyst
Best Buy
Bricktown, NJ
07.2021 - Current
- Conducted comprehensive data analysis, identifying trends, opportunities, and areas for improvement
- Developed reports and dashboards to facilitate data-driven decision-making processes
- Collaborated with cross-functional teams to identify and implement process enhancements, resulting in 12% increase in operational efficiency and cost savings
- Conducted competitive analysis and market research to identify emerging trends and opportunities for product expansion and market share growth
- Interacted with business stakeholders to elicit and document clear and concise business requirements, ensuring alignment with Best Buy's strategic objectives
- Managed multiple projects simultaneously, from initiation to completion, ensuring timely delivery of solutions and adherence to project goals
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Account Executive
Atomic Labs LLC
New Orleans, LA
01.2018 - 01.2021
- Consistently exceeded sales quotas,15% increase in revenue year-over-year by effectively prospecting, nurturing leads, and closing high-value deals
- Built and maintained strong, trust-based relationships with key clients, resulting in high client retention rate and expanded business opportunities.
- In-depth understanding of 3D printing technologies and materials.
- Conducted market research to identify emerging trends and competitive insights, leading to development of targeted sales strategies that capitalized on industry shifts.
- Collaborated closely with product development and customer support teams to ensure seamless project execution and customer satisfaction.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
IT Consultant
Pace Group
New Orleans, LA
01.2016 - 01.2021
- Collaborated with commercial construction teams to understand project requirements and provided IT solutions for efficient project execution.
- Conducted extensive research and development to identify emerging technologies and trends within Commercial Construction.
- Integrated augmented reality (AR) and virtual reality (VR) technologies to facilitate enhanced visualization and client engagement during design phase.
- Utilized point cloud model as-builts to capture accurate 3D representations of existing structures, aiding in renovation and retrofitting projects.
- Coached team members on productivity strategies to accomplish challenging goals.
- Provided technical support to construction teams during project execution, troubleshooting IT-related issues and ensuring smooth operations.
- Continuously evaluated and updated IT systems and processes to maintained competitive edge in Commercial Construction.
- Developed and maintained documentation for IT solutions, ensuring easy access and knowledge sharing across teams.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Interacted with customers and clients to identify business needs and requirements.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Identified program obstacles and communicated possible impacts to team.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
Services Manager
Microsoft Corporation
Austin, TX
01.2014 - 01.2016
- Led and mentored several teams of service professionals.
- 23% improvement in team productivity and customer satisfaction scores.
- Championed customer-centric strategies, resulting in improved customer retention rates and increased upsell opportunities.
- Streamlined service delivery processes, reducing response times and enhancing efficiency.
- Implemented best practices, 15% increase in service ticket resolution rates.
- Collaborated with cross-functional teams, including engineering and product development, to address complex technical issues and ensure seamless service delivery.
- Utilized data-driven insights to assess service performance, identify areas for improvement, and make data-backed recommendations for service enhancements.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
- Met with customers to discuss service needs and develop effective and practical solutions.
Education
Bachelor of Engineering Technology - Computer Engineering Technology
University of Texas At Austin
Austin, TX 09.2011 - 09.2015
Skills
Requirements analysis and design phases
undefinedSoftware
Unreal Engine
C#
Python
Revit
Fusion 360
AutoCAD
3DSMAX
Leica Register360
Leica Cloudworks
Dynamo
Chat GTP-4
Git
Microsoft Office Suite
Windows
IOS
Linux
Timeline
Business Analyst
Best Buy
07.2021 - Current
Account Executive
Atomic Labs LLC
01.2018 - 01.2021
IT Consultant
Pace Group
01.2016 - 01.2021
Services Manager
Microsoft Corporation
01.2014 - 01.2016
Bachelor of Engineering Technology - Computer Engineering Technology
University of Texas At Austin
09.2011 - 09.2015
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