Ken George
Senior Retail Manager
Brooklyn,NY
Summary
Customer-focused, visionary-thinking with over 15 years of retail management experience in cultivating relationships, creating marketing campaigns and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.
Overview
4
4
years of post-secondary education
18
18
years of professional experience
Work History
Regional Retail Manager
Terrain (An URBN Inc Brand)
New York, NY
01.2012 - Current
- Promoted to Retail Brand Manager to support both visual and operational aspects across United States.
- Identified alternative strategies for regional markets that upheld brand integrity and bolstered sales results
- Applied performance data to evaluate and improve operations, target current business conditions and forecast retail needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team.
- Upheld and communicated store programs and standards to employees for optimal presentation, quality, safety and cleanliness.
- Developed new store locations from ground up by supporting build standards, hiring and training efficient team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels through KPI analysis.
- Managed inventory control, cash control and store opening and closing procedures.
- Oversaw and improved DTC deliveries worth over $1M per year through efficient coordination of daily operations.
- Established and administered annual budget with effective controls to prevent overages, and support company's ability to be profitable.
- Proactively take on additional projects to address future issues.
- Bolstered sales volume by 35% in less than 2 years by implementing CRM program and initiating employee training.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Recruiter
Aerotek Staffing Agency
Cherry Hill, NJ
10.2010 - 10.2011
- Operated and maintained applicant tracking and candidate management systems.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Negotiated pay rates on behalf of job seeker.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Maintained filing system of current, prospective and future positions.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Compiled and produced qualified candidates' information for Corporate Hiring Manager review and liaised between parties to coordinate formal, management interviews.
Logisitcs Manager
Terrain (An URBN Inc. Brand)
Philadelphia, PA
03.2008 - 03.2010
- Launched new Home and Garden retail concept for URBN Inc
- Developed store payroll and zone matrix, to assist on managing payroll dollars while maximizing sales on 5 acres.
- Reviewed sales and velocity reports to maximize store sales and identify customer trends in order to improve inventory flow.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Onboarded new employees, including training, mentoring and new hire documentation.
General Manager
Club Monaco
New York, NY
08.2007 - 03.2008
- Headed grand opening of Club Monaco’s new Flagship store in Manhattan.
- Re-Forecasted sales plan after successful first quarter of sales that surpassed expectations by 85% revenue.
- Recruited and interviewed manager candidates to maintain full leadership team.
- Relocated to company’s top store to improve sales.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty through in store contests and customer information capturing.
General Manager
Abercrombie & fitch
New York, NY
06.2002 - 08.2007
- Opened #2 Hollister for entire company after opening 2 other store brand concepts.
- Recruited staff of 200+ to operate new store and arrange itinerary for opening support teams.
- Increased sales expectations in 2006 by 55%, to hit fiscal sales of $14 million dollars
- Helped stores to develop stronger operational systems by creating and implementing company policies and procedures
- Promoted several 10+ direct reports to General/ Store Managers in New York region
- Partnered with corporate employees ranging from brand coordinators and recruiting, to VPs
Education
Bachelor of Science - Business Management
SUNY Stony Brook
Stony Brook, NY 08.2000 - 05.2004
Interests
Snowboarding, Hiking, Camping, Landscape and Interior Design, Fitness Enthusiast, Upcycling Furniture/Thrifting, Cooking, Volleyball, Soccer, SUP/Stand Up Paddleboarding, Rock Climbing Amateur
Skills
Team leadership and coaching
undefinedTimeline
Regional Retail Manager
Terrain (An URBN Inc Brand)
01.2012 - Current
Recruiter
Aerotek Staffing Agency
10.2010 - 10.2011
Logisitcs Manager
Terrain (An URBN Inc. Brand)
03.2008 - 03.2010
General Manager
Club Monaco
08.2007 - 03.2008
General Manager
Abercrombie & fitch
06.2002 - 08.2007
Bachelor of Science - Business Management
SUNY Stony Brook
08.2000 - 05.2004
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