Summary
Overview
Work History
Education
Skills
Timeline
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Ken Hampton

New York,NY

Summary

Developed diverse skill set in fast-paced setting, including handling communications, multitasking and coordinating administrative tasks. Looking to transition into new field while leveraging strong organizational and multitasking abilities. Excels in improving efficiency and supporting team goals in any professional environment.

Overview

6
6
years of professional experience

Work History

Customer Support Technician

New York Window Fashion
01.2021 - Current
  • Assisted customers with inquiries, providing accurate information and troubleshooting support.
  • Maintained knowledge of products and services to enhance customer interactions.
  • Collaborated with team members to resolve complex technical problems quickly.
  • Participated in training sessions to develop product knowledge and support skills.
  • Operated and maintained complex technical equipment to ensure optimal performance.
  • Diagnosed issues in machinery and executed repairs to minimize downtime.
  • Installed and configured various systems according to specifications, ensuring optimal functionality.
  • Conducted routine maintenance checks to identify and resolve issues proactively.

Customer Service Representative

The Shade Store
01.2019 - 01.2021
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
  • Trained new team members on company policies and customer service protocols to ensure consistency.
  • Maintained up-to-date knowledge of product offerings to provide accurate information and support to customers.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.

Education

Associate of Arts - Biblical Studies

Liberty University
Lynchburg, VA
07-2025

High School Diploma -

Clifton J Ozen High School
Texas
05-2006

Skills

  • Customer service
  • Computer skills
  • Time management
  • File organization
  • Customer relations
  • Critical thinking
  • Dedicated team player
  • Professional communication
  • Attention to detail
  • Works Well Under Pressure
  • Multitasking and organization
  • Installation and repair

Timeline

Customer Support Technician

New York Window Fashion
01.2021 - Current

Customer Service Representative

The Shade Store
01.2019 - 01.2021

Associate of Arts - Biblical Studies

Liberty University

High School Diploma -

Clifton J Ozen High School

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