Ken Harrell
Lewisville,Texas
Summary
Transformational IT executive with over 20 years of experience in spearheading enterprise technology strategies, driving large-scale digital transformations, and cultivating high-performing teams. Proven track record of aligning IT initiatives with business objectives, facilitating growth through strategic acquisitions, modernizing enterprise platforms, and achieving significant operational savings. Recognized as a collaborative, forward-thinking leader dedicated to building scalable, secure, and data-driven organizations that support rapid expansion and enhance clinical and operational excellence. Committed to leveraging technology as a catalyst for innovation and efficiency in dynamic environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Vice President, Information Technology
U.S. Oral Surgery Management (USOSM)
05.2023 - Current
- Own enterprise IT strategy, governance, and operations for a national oral-surgery platform supporting 110+ practices across 25+ states.
- Executive oversight of Practice Management Systems, Unified Communications, Infrastructure & Operations, Corporate Systems, and Data & Business Intelligence.
- Leading the Enterprise Practice Management System (EPMS) modernization (e.g., DSN Cloud, Carestream Sensei) to enable scalability, standardization, and analytics.
- Standardized Zoom Phone & Contact Center across practices to improve reliability, patient experience, and total cost of ownership.
- Established the MSP-MVP program defining service standards, security requirements, metrics, and cadence expectations for all managed service providers.
- Built IT governance frameworks (IT Steering Committee, Change Advisory Board) and reinforced CapEx/OpEx management and portfolio reporting.
- Partner with executive leadership, Regional Operations, surgeons, and practice leaders to align IT roadmaps with growth plans and clinical excellence.
Vice President, Information Technology
NWH
01.2022 - 05.2023
- Set enterprise IT direction; built leadership capacity across infrastructure, helpdesk, and business systems.
- Established security-forward policies and operational procedures; directed budgeting, vendor management, and architecture decisions.
- Launched portfolio management practices and strengthened delivery governance for scale.
Director, IT Business Process Innovation
TAMKO Building Products
09.2019 - 01.2022
- Directed application development, BRM, customer integrations, and IT process improvement across ERP (SAP), Salesforce, WMS/TMS, EHS, finance, and manufacturing systems.
- Identified digital-transformation opportunities; led RPA initiatives; managed a multimillion-dollar project portfolio and vendor partnerships.
- Drove modernization of processes and platforms to improve throughput, quality, and data integrity.
IT & Process Leadership (multiple roles)
Cargill
08.2006 - 12.2019
- Progressive leadership across Business Process Leader, Business Relationship Manager, Senior Software Development Manager, Testing & Defect Manager, Domain Lead, and Process Designer roles.
- Led teams up to 75 in global matrixed environments; managed portfolios up to $12M while delivering ERP and data-governance initiatives across supply chain, finance, and operations.
- Created governance frameworks, quality management, and data standards to drive consistency and operational excellence.
Process Manager
McDonald's
12.2002 - 06.2006
- Developed SOPs and time-of-production standards to improve consistency and throughput across hundreds of locations.
Education
MBA - Management & Leadership
Friends University
B.S. - Management Information Systems
Fort Hays State University
Skills
- ERP (SAP), Practice Management Systems, Salesforce, Data & Analytics, Portfolio Management, Vendor/Contract Management, ITIL/Service Management, Unified Communications/Contact Center, Cybersecurity & Compliance, Cloud & Infrastructure, M&A Integration, Executive Communication, Board-ready Reporting
Certification
- Harvard School of Business
- Leading with Finance
- Financial Accounting
- Fundamentals of Management — Cargill Leadership PRogram
- Six Sigma (methodologies applied in process improvement leadership)
Timeline
Vice President, Information Technology
U.S. Oral Surgery Management (USOSM)
05.2023 - Current
Vice President, Information Technology
NWH
01.2022 - 05.2023
Director, IT Business Process Innovation
TAMKO Building Products
09.2019 - 01.2022
IT & Process Leadership (multiple roles)
Cargill
08.2006 - 12.2019
Process Manager
McDonald's
12.2002 - 06.2006
B.S. - Management Information Systems
Fort Hays State University
MBA - Management & Leadership
Friends University
Core Competencies
- Enterprise IT Strategy & Governance
- Digital Transformation & Cloud Modernization
- M&A / Practice Onboarding & Integration
- Enterprise Platforms (ERP, Practice Management, CRM)
- Unified Communications & Contact Center
- Cybersecurity, Compliance, & Risk Management
- Data & Analytics, Enterprise Reporting
- Vendor & MSP Management (MSP-MVP standards)
- IT Financial Management (CapEx/OpEx), ROI
- Organizational Leadership & Talent Development