KEN HIGGINBOTHAM
Monterey,USA
Summary
Experienced property and land management professional with over 15 years experience in customer service, maintenance operations, grounds management, and team leadership. Dedicated to achieving operational excellence through strategic problem-solving, efficient project execution, and results-driven management. Skilled in budget oversight, hazard mitigation, and client relations. Committed to preserving the integrity, safety, and enjoyment of Massachusetts’ forest and park systems through reliable and professional service.
Overview
21
21
years of professional experience
Work History
Co-Owner/Operator
Berkshire Sparkle & Shine Cleaning & Property Maintenance
09.2022 - Current
- Managed all financial operations, including budgeting, reporting, and resource allocation to support sustainable business performance.
- Consulted with clients to assess needs, develop customized maintenance plans, and ensure satisfaction through quality service.
- Trained, supervised, and mentored staff, fostering teamwork, safety awareness, and operational excellence.
- Established and implemented standard operating procedures to improve efficiency, consistency, and compliance across daily operations.
- Built and maintained strong client relationships, generating repeat business and long-term referrals.
- Oversaw day-to-day field operations, ensuring timely completion of maintenance and property care tasks.
- Operated and maintained landscaping equipment and handled snow and ice removal to keep outdoor areas safe, attractive, and fully operational year-round.
- Conducted regular property and facility inspections, verifying that interior and exterior environments met safety, functionality, and appearance standards.
Area Manager
AvantStay
06.2022 - 05.2023
- Directed day-to-day operations across multiple luxury properties, ensuring safe, functional, and well-maintained facilities and grounds.
- Supervised maintenance and housekeeping teams, setting performance standards and prioritizing safety, quality, and efficiency.
- Oversaw groundskeeping, landscaping, snow and ice management, and removal of hazardous limbs or debris to maintain guest and public safety.
- Conducted routine facility inspections to assess conditions, identify maintenance needs, and verify compliance with state and company safety regulations.
- Coordinated with vendors, contractors, and staff to schedule and complete maintenance, repairs, and seasonal projects on time.
- Managed supply inventory, budgeting, and resource allocation, ensuring readiness for peak operations and emergency situations.
- Served as primary liaison between property owners, tenants, and vendors, resolving issues promptly and maintaining professional relationships.
General Manager
Community Growth Partners/Rebelle
11.2019 - 03.2022
- Directed daily operations for a multi-department facility, managing staff scheduling, compliance, and building maintenance to ensure smooth and safe functionality.
- Supervised a team of over 20 employees, fostering an atmosphere of accountability, professionalism, and teamwork.
- Implemented and enforced safety, security, and environmental protocols, maintaining compliance with local and state regulations.
- Coordinated facility maintenance, groundskeeping, and snow removal, ensuring public access and safety during all weather conditions.
- Oversaw budgeting, payroll, and inventory control, aligning resource use with operational goals and state compliance requirements.
- Conducted routine building inspections to verify structural integrity, cleanliness, and readiness for staff and customer use.
- Collaborated with local officials, vendors, and contractors to support regulatory inspections and maintain operational standards.
- Provided ongoing training and performance evaluations to staff, ensuring adherence to safety procedures and customer service excellence.
Sales Associate
Green Fire Hydroponics
11.2017 - 12.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Consulted with customers and developed customized grow plans, providing expert guidance on sustainable cultivation, nutrient balance, and pest and disease management.
- Achieved perfect cash handling with amounts exceeding $30,000 per day.
- Organized racks and shelves to maintain store visual appeal.
- Provided positive first impressions to welcome new, and repeat customers.
- Set and enforced policies focused on increasing team productivity.
- Monitored security and handled incidents calmly.
- Mentored sales team in applying effective sales techniques and strategy to drive profits.
- Coordinated events in-house and outsourced vendors resources.
Property Manager
Westgate Property Managment
01.2005 - 11.2018
- Coordinated all property management, maintenance, development, and construction activities across three residential properties.
- Supervised maintenance teams and contracted vendors, ensuring all work met safety and quality standards.
- Conducted routine property inspections to evaluate building conditions, safety compliance, and grounds upkeep.
- Managed tenant relations, addressing concerns promptly and ensuring smooth communication between residents and ownership.
- Oversaw move-ins, move-outs, and rent collections, maintaining accurate documentation and operational efficiency.
- Designed and maintained landscaped areas, including lawn care, tree removal, and seasonal planting to enhance property appeal and promote biodiversity.
- Implemented and maintained irrigation systems, optimizing water use and supporting landscape sustainability.
- Identified and removed hazardous trees and debris, ensuring safety and compliance with environmental standards.
- Operated and maintained groundskeeping and landscaping equipment, performing routine maintenance and repairs to extend equipment life.
- Supported budget tracking and supply management, ensuring resources were used efficiently for maintenance and improvement projects.
Retail Sales Representative
Verizon Wireless
01.2011 - 11.2015
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Met and exceeded sales quota goals while maintaining highest level of integrity and customer service.
- Used consultative sales approach to understand customer needs and recommend relevant products and services.
- Provided each customer with personalized experience and polite support to boost sales and customer satisfaction.
- Generated brand awareness and positive product impressions to increase sales.
- Consistently exceeded sales quotas reaching as high as 160%.
Education
High School Diploma -
Paradise High School
Paradise, CA01-2002
Skills
- Project Management
- Attention To Detail
- Safety Compliance & Inspections
- Budgeting & Resources Management
- Volunteer & Crew Coordination
- Strategic Decision-Making
- Risk Assessment & Mitigation
- Documentation & Reports
- Customer & Public Relations
- Data Analysis
- Team Leadership
- Snow & Ice Management
- Operations Management
- Human Resources
Timeline
Co-Owner/Operator
Berkshire Sparkle & Shine Cleaning & Property Maintenance
09.2022 - Current
Area Manager
AvantStay
06.2022 - 05.2023
General Manager
Community Growth Partners/Rebelle
11.2019 - 03.2022
Sales Associate
Green Fire Hydroponics
11.2017 - 12.2018
Retail Sales Representative
Verizon Wireless
01.2011 - 11.2015
Property Manager
Westgate Property Managment
01.2005 - 11.2018
High School Diploma -
Paradise High School