Randolph Hudgins
Richmond,VA
Summary
Dynamic Operations Specialist at Virginia Commonwealth University with a proven track record in operational efficiency and cross-functional communication. Recognized for enhancing customer satisfaction and awarded for excellence in staff advocacy. Skilled in data analysis and adept at training new employees, driving team success through effective planning and coordination.
Overview
29
29
years of professional experience
Work History
Operations Specialist
Virginia Commonwealth University, VCU
03.2000 - Current
- Oversaw day-to-day operations in VCU's Facility Managements Control Room. , delegating tasks appropriately to ensure smooth workflow. Initiated emergency procedures, provided office services, and operated office equipment and specialized computer programs to manage building automation and work order management.
- Maintained confidential information of students, staff and faculty in providing administrative, clerical and technical support while providing excellent customer service.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner. Responded to customer inquiries via telephone, walk-in customers, and emails.
- Trained new employees and served on interview panels for prospective employees.
- Received VCU Staff Senate Award for Excellence - Honorary Executive Award for Staff Advocacy. (March 2024)
Customer Service Representative
J. C. Penney Co., Inc. / Catalog Division
08.1996 - 10.1998
- Prepared and processed merchandise orders for retail catalog customer base. Analyzed, evaluated, and interpreted product descriptions and pricing data, resolved customer complaints, and processed special orders for US Embassies abroad.
- Initiated marketing strategies and applied written and verbal communication skills to produce high volume sales.
- Operated Rockwell communication systems, databases, Windows software.
- Received 11 Outstanding Customer Service Bell Ringer Awards
Education
BBA - Business Administration And Management
Strayer University
Washington, DC06-2006
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Human relations
- Computer Efficiency and Keyboarding (40 WPM)
- Bookkeeping
- Accounts Receivable
- Cash Auditing
- Written communication
- Analytical skills
- Data analysis
Timeline
Operations Specialist
Virginia Commonwealth University, VCU
03.2000 - Current
Customer Service Representative
J. C. Penney Co., Inc. / Catalog Division
08.1996 - 10.1998
BBA - Business Administration And Management
Strayer University
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