Summary
Work History
Education
Skills
Work Availability
Affiliations
AdministrativeAssistant
Randolph K. Hudgins, III

Randolph K. Hudgins, III

Richmond,VA

Summary

Dynamic operations professional at Virginia Commonwealth University with a proven track record in operational efficiency, cross-functional communication, and outstanding customer service. Recognized for enhancing customer satisfaction and awarded for excellence in staff advocacy. Skilled in office services, computer usage, data analysis, and adept at training new employees, driving team success through effective application of knowledge and execution of responsibilities.

Work History

Control Room Operations Specialist

Virginia Commonwealth University, VCU
03.2000 - Current
  • Initiated day-to-day operations in VCU's Facility Managements Control Room. , delegating tasks appropriately to ensure smooth workflow. Initiated emergency procedures, provided office services, and operated office equipment and specialized computer programs to manage building automation and work order management. Determined response for appropriate building management
  • Maintained confidential information of students, staff and faculty in providing administrative, clerical and technical support while providing excellent customer service.
  • Boosted customer satisfaction while addressing client concerns in a timely and professional manner. Responded to customer inquiries via telephone, walk-in customers, and emails.
  • Served as the first point of contact with 911 and Police for fire alarm emergencies and operated the fire alarm system central station.
  • Trained new employees and served on interview panels for prospective employees.
  • Received VCU Staff Senate Award for Excellence - Honorary Executive Award for Staff Advocacy. (March 2024)

Customer Service Representative

Dillards Department Stores
09.1998 - 01.2002
  • Served as Customer Service Representative of Men's Department and Men's Accessories. Assisted customers with retail selections and purchases.
  • Operated point of sale terminals, opened and closed registers, and performed daily transaction audits. Opened store credit accounts for customers.
  • Created visual displays and assisted security with loss prevention. Performed inventory and assisted in closing the store.
  • Gained position with VCU and remained at Dillard's on a part-time basis as CSR with additional responsibility of training new department employees.
  • Shortly after 9/11, I needed to leave Dillard's and focus my efforts at VCU due to additional responsibilities of the 9/11 aftermath.

Customer Service Representative - Marketing

J. C. Penney Co., Inc. / Catalog Division
08.1996 - 10.1998
  • Prepared and processed merchandise orders for retail catalog customer base. Analyzed, evaluated, and interpreted product descriptions and pricing data, resolved customer complaints, and processed special orders for US Embassies abroad.
  • Initiated marketing strategies and applied written and verbal communication skills to produce high volume sales.
  • Operated Rockwell communication systems, databases, Windows software.
  • Received 11 Outstanding Customer Service Bell Ringer Awards

Education

BBA - Business Administration And Management

Strayer University
Washington, DC
06-2006

Associate of Applied Science - Business Management

Southside Virginia Community College
Alberta, VA

Skills

  • Outstanding Customer Service
  • Operational efficiency
  • Planning and coordination
  • Cross-functional communication
  • Human relations
  • Computer Efficiency and Keyboarding (40 WPM)
  • Bookkeeping
  • Accounts Receivable
  • Cash Auditing
  • Written communication
  • Analytical skills
  • Data analysis

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Affiliations

  • Member - American Society of Administrative Professionals
  • Former Senator - VCU Staff Senate (2012-2024)

Similar Profiles

  • Dominic Barr

    Dominic BarrDominic Barr

    Biomedical Engineer Intern at Virginia Commonwealth University, VCUBiomedical Engineer Intern at Virginia Commonwealth University, VCU

  • Paul Akilo

    Paul AkiloPaul Akilo

    Women's Basketball Practice Player at Virginia Commonwealth University, VCUWomen's Basketball Practice Player at Virginia Commonwealth University, VCU

  • Ronald Leigh

    Ronald LeighRonald Leigh

    Student Tour Guide at Virginia Commonwealth University, VCUStudent Tour Guide at Virginia Commonwealth University, VCU

  • Nia Williams

    Nia WilliamsNia Williams

    Customer Service Representative at Hoover & Strong Inc,Customer Service Representative at Hoover & Strong Inc,

  • Amy Wride-Graney

    Amy Wride-GraneyAmy Wride-Graney

    Program Manager/HPS Standards Coordinator at Burk & AssociatesProgram Manager/HPS Standards Coordinator at Burk & Associates

CREATE PROFILE