Ken Ito
San Bernardino,CA
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Housekeeping Office Coordinator
San Manuel Band Of Mission Indians
01.2024 - Current
- Facilitated smooth transitions during shift changes by preparing thorough handover notes regarding any ongoing tasks or concerns.
- Collaborated with other department heads to coordinate special events or large group accommodations smoothly.
- Coordinated maintenance requests, resulting in prompt issue resolution for guest satisfaction.
- Improved guest satisfaction by maintaining a well-organized and efficient housekeeping office.
- Managed housekeeping schedules for timely room turnovers and increased efficiency.
- Created detailed reports on housekeeping operations to share with upper management for strategic decision-making purposes.
- Resolved guest concerns promptly, demonstrating excellent customer service skills and problem-solving abilities.
- Oversaw lost-and-found procedures to reunite guests with their possessions quickly and professionally when possible.
- Streamlined communication between departments for optimal service delivery to guests.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
Houseperson
San Manuel Band Of Mission Indians
07.2023 - 01.2024
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Contributed to efficient event set-up and tear-down processes, optimizing turnaround times between functions.
- Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
- Reduced time spent on cleaning duties by establishing an organized system for storage areas.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Reported found guest articles and merchandise damage to managers on duty.
Housekeeping Supervisor
Hotel Nikko Nara
07.2017 - 10.2022
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Communicated with maintenance team on damages to repair.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Explained goals and expectations required of trainees.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Reported damage or theft of hotel property to management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Housekeeper
Hotel Nikko Nara
06.2016 - 06.2017
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
University Of Perpetual Help System Dalta
Alabang–Zapote Rd, Las Piñas, 1740 Metro Manila03.2015
Skills
- Department Coordination
- Staff Evaluations
- Cross-Department Collaboration
- Clear Communication
- Employee Work Scheduling
- Stock Inventory Management
- Decision Making
- Service Optimization
- Complaints Handling
- Conflict Resolution
- Work Inspection
- Report Preparation
- Facilities Inspection
- Employee Training
- Guest Relations
- Customer Relationship Management
- Quality Improvement
Affiliations
- Employee Of The Month of November 2016
- Employee Of The Year 2016
Languages
English
Tagalog
Japanese
Timeline
Housekeeping Office Coordinator
San Manuel Band Of Mission Indians
01.2024 - Current
Houseperson
San Manuel Band Of Mission Indians
07.2023 - 01.2024
Housekeeping Supervisor
Hotel Nikko Nara
07.2017 - 10.2022
Housekeeper
Hotel Nikko Nara
06.2016 - 06.2017
Bachelor of Science - Electrical, Electronics Engineering Technologies
University Of Perpetual Help System Dalta
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