Summary
Overview
Work History
Education
Skills
Timeline
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Ken Jones

Ken Jones

Metairie,LA

Summary

Dynamic leader with a proven track record at Encore Global, excelling in cross-functional team leadership and budget administration. Achieved a 23-point increase in customer satisfaction while mentoring staff and optimizing inventory. Skilled in Lean Six Sigma and effective communication, driving organizational culture and performance improvements.

Overview

13
13
years of professional experience

Work History

Director, Warehouse Operations

Encore Global
02.2016 - Current
  • Company Overview: Encore, formerly known as PSAV, is a global leader in event technology and services.
  • Direct multi-discipline team in daily operations of quality control, order picking, local delivery, and freight; also contribute to regional and national leadership teams.
  • Recruit, onboard, and mentor hourly employees and managers in processes, software, and customer service.
  • Empower employees to assume greater responsibilities, resulting in more than 50% receiving promotions within organization
  • Administer multi-million dollar budget, providing monthly P&L reports and decreasing warehouse operational expenses by approximately 4.81% each month via effective cost reassignment to relevant departments
  • Report performance management KPIs and customer service metrics with an increase of 23 percentage points of satisfaction of services provided.
  • Encore, formerly known as PSAV, is a global leader in event technology and services.

Camera, Grip, and Production Department

Freelance
05.2012 - 02.2016
  • Worked with various production companies, sample credits include Ender’s Game, Focus, Top Chef, and Swamp People.
  • Facilitated interdepartmental communication, addressing issues prior to production disruptions.
  • Managed and aligned needs of crew, high-level executives, and talent while ensuring personnel and production remained on schedule.
  • Organized events for filming, directed extras, and acted as primary liaison between property/business owners and production companies.

Education

Bachelor of Arts - Communications

Ball State University
Muncie, IN

Skills

  • Cross-functional team leadership
  • Skill development coaching
  • Budget administration
  • P&L analysis
  • Performance management
  • Organizational culture enhancement
  • Lean Six Sigma
  • 5S methodology
  • Change management
  • Event management
  • Inventory optimization
  • Effective communication
  • Key performance indicators (KPIs) metrics

Timeline

Director, Warehouse Operations

Encore Global
02.2016 - Current

Camera, Grip, and Production Department

Freelance
05.2012 - 02.2016

Bachelor of Arts - Communications

Ball State University

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