Myah Kennedy
Nampa,ID
Summary
Proven track record of enhancing online community standards at Teleperformance USA, showcasing exceptional problem-solving. Spearheaded content moderation strategies, boosting user satisfaction and safety. Experienced in Microsoft Office, demonstrating a blend of technical proficiency and strong attention to detail. Cultivated a positive team environment across diverse roles, driving significant improvements in operational efficiency and client relations. Hardworking and passionate job seeker with strong organizational skills, ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Social Media Content Moderator
Teleperformance USA
05.2022 - 10.2023
- Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Proficient in Microsoft office (word, excel, powerpoint)
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Analyzed user data to identify trends and proactively address potential issues within the community.
- Maintained a professional work from home environment.
General Manager
Tropical Smoothie
01.2021 - 05.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Housekeeper
Ronald McDonald House Of Charity's Idaho
01.2020 - 12.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
GED -
CWI
Nampa, ID02.2020
Skills
- Problem-Solving
- Strong attention to detail
- Teamwork and Collaboration
- Reliability
- Task Prioritization
- Organizational Skills
- Cross-cultural communication
Timeline
Social Media Content Moderator
Teleperformance USA
05.2022 - 10.2023
General Manager
Tropical Smoothie
01.2021 - 05.2022
Housekeeper
Ronald McDonald House Of Charity's Idaho
01.2020 - 12.2020
GED -
CWI