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Ken Kenny
Sr. Strategic Partner Manager
Prosper,TX
Summary
Resourceful and results-oriented [Job Title] driven to meet strategic account objectives and support overall sales volume demands. Establishes productive professional connections with decision-makers for major accounts and learns customer business thoroughly. Proactively assesses, clarifies and validates customer needs via ongoing networking and timely personal attention.
Overview
21
21
years of professional experience
Work History
Senior Strategic Partner Manager
Global Payments, Inc
11.2021 - Current
- Recruited to lead the inauguration of new ecommerce integrated partner team
- Grew 2024 YTD portfolio profitability by 62% through contract renegotiation and innovative incentive programs
- Coordinated resources from various departments to deliver outstanding results for top-tier clientele consistently over time.
- Enhanced customer satisfaction by addressing and resolving strategic account issues effectively.
- Actively participated in quarterly business reviews with senior leadership, providing insights into overall performance within the strategic account portfolio.
- Facilitated regular communication between internal teams and clients to maintain alignment on project objectives and expectations throughout engagements.
- Delivered exceptional service to high-value clients by proactively addressing their needs and anticipating potential challenges.
- Increased revenue growth through developing strong relationships with key clients.
- Served as the primary point of contact for key stakeholders within assigned accounts, building trust and credibility within those organizations.
- Negotiated contracts and agreements with clients, securing mutually beneficial terms for both parties involved.
- Conducted comprehensive account reviews to identify upsell and cross-sell opportunities for further growth.
Field Training Agent
USHEALTH Advisors
01.2017 - 11.2021
- Through exceptional customer service, created customized health insurance programs to fit individual client needs, working with 100+ clients and generating $500,000 in annual revenues
- Grew divisional sales revenue by 82% by generating $500,000 in annual revenues 2019
- Perform all client management functions, such as developing and maintaining positive customer relationships, policy renewals and underwriting, with 87% client retention rate
- Accelerated new agent training time by 40% while improving retention by 64%
- Actively participate in networking groups, including serving as a founding member and president in local TEAM chapter.
National Accounts Sales Manager – Retail Solutions
MagTek
02.2015 - 12.2016
- Coordinated with multiple sales channels to penetrate previously untapped markets through innovative product design and custom implementation
- Exceeded 2015 sales goal of $1.7MM by 18%.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led cross-functional teams to develop customized solutions that addressed unique client needs, resulting in increased sales.
- Built strong relationships with key clients for improved customer satisfaction and long-term retention.
- Negotiated high-value contracts, securing favorable terms for both the company and clients.
Vice President Client Relations (Contract)
Associated Merchant Services
08.2014 - 02.2015
- Contracted to improve day to day operations within the Los Angeles office
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Additionally, tasked with recruiting and mentoring new sales personnel for an existing outside team and to develop a new inside team for the purpose of generating new leads
- Improved sales productivity by 20% by identifying and eliminating overlapping sales channels
- Increased new sales opportunities by 60% through strategic marketing and partnership efforts.
Client Relations Manager
Meritus Payment Solutions
09.2012 - 07.2014
- Conceived, created, and implemented the Premier Services Account Management unit
- Handpicked a team of industry professionals specifically chosen to provide concierge level support to Meritus’ most valued and profitable clients
- Increased portfolio profitability by 15% through strategic cross-selling efforts
- Reduced merchant attrition from 26% to 21.6% through improved client relation and management programs
- Designed and developed PMI report for monitoring the day to day health of premier merchants.
- Conducted regular client feedback sessions, utilizing insights gathered to identify areas for enhancing the overall service experience.
- Organized quarterly business reviews with key stakeholders among existing clientele base to discuss progress, identify areas for improvement, and strategize future engagements.
- Served as an escalation point for complex client issues requiring senior management intervention; worked closely with various departments in order to reach a satisfactory resolution.
Vice President, Western Region (Contract)
Financial Alliance Processing Services, LLC
01.2011 - 09.2012
- Contracted to grow the organization by establishing a regional sales team
- Manage all activities within the region and achieve a goal of $100M annually in credit card sales
- Recruited and trained an elite team of 10 sales associates located throughout the western states to provide targeted, consultative solutions to mid-market businesses with annual sales greater than 5MM
- Hired and developed 4 top associates in the first 60 days
- Restructured compensation plan to increase productivity and motivation
- Delivered exceptional team sales performance while maintaining a trend to exceed 150% of quota by year’s end.
Vice President Regional Sales Manager (7/2009 – 9/2010)
First Data Corporation
01.2004 - 09.2010
- Increased signed merchant accounts 250% in less than one year by spearheading an aggressive reengineering program, managing out underperforming sales associates, recruiting top candidates as replacements and increasing accountability through the application of proactive pipeline management techniques
- Delivered exceptional team sales performance and consistently increased individual month-over-month sales productivity by 75% at year’s end.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of [Number] regional sales representatives and consistently achieved high sales targets.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Executed successful promotional events and trade shows.
Territory Manager (1/2004 – 7/2009)
First Data Corporation
01.2004 - 07.2009
- Selected to manage and coordinate business development activities throughout both the Mid-Market and Small Business segments responsible for processing up to $50M in annual credit card sales
- Grew and managed a new team of 18 energetic sales associates located throughout Southern California, Nevada, Arizona, Colorado, Oregon, Washington, Montana, and Utah
- Frequently interfaced with C-level executives of companies and corporations to aid associates in closing transactions
- Implemented cost-analysis program that I independently created, enabling sales associates to amplify revenue through increased customer contacts, while providing solutions rapidly
- Demonstrated outstanding leadership by building and leading the team that ranked #2 in the region
- Evaluated competitive activity and defined new corporate strategy by proposing and creating a completely new sales territory in Southern California
- Increased annual revenue 15% by implementing strict pipeline management, sales forecasting, customer follow-up, and ongoing team development through periodic training with leading subject matter experts.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
Education
No Degree -
Fullerton College
Fullerton, CA 05.2001 -
Skills
Influencer Engagement
Software
Microsoft Excel
Microsoft PowerPoint
Google Workspace
Timeline
Senior Strategic Partner Manager
Global Payments, Inc
11.2021 - Current
Field Training Agent
USHEALTH Advisors
01.2017 - 11.2021
National Accounts Sales Manager – Retail Solutions
MagTek
02.2015 - 12.2016
Vice President Client Relations (Contract)
Associated Merchant Services
08.2014 - 02.2015
Client Relations Manager
Meritus Payment Solutions
09.2012 - 07.2014
Vice President, Western Region (Contract)
Financial Alliance Processing Services, LLC
01.2011 - 09.2012
Vice President Regional Sales Manager (7/2009 – 9/2010)
First Data Corporation
01.2004 - 09.2010
Territory Manager (1/2004 – 7/2009)
First Data Corporation
01.2004 - 07.2009
No Degree -
Fullerton College
05.2001 -
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