Ken Larson
Pollocksville
Summary
Dedicated Vehicle Repair Technician with extensive experience at the NC Department of Transportation. Proficient in diagnosing and repairing mechanical issues, ensuring optimal vehicle performance. Skilled in vehicle maintenance and repair, utilizing hand and power tools effectively. Known for strong problem-solving abilities and commitment to safety, enhancing operational reliability.
Professional parts specialist with strong expertise in inventory management, customer service, and automotive systems. Known for effective teamwork and adaptability, ensuring smooth operations and high customer satisfaction. Proficient in identifying parts, managing stock, and facilitating efficient transactions. Reliable, results-driven, and skilled in fostering collaborative environments.
Overview
21
21
years of professional experience
Work History
Parts Counter Person
Team Chevrolet of Swansboro
07.2022 - 06.2025
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
- Streamlined parts ordering process by utilizing computer system more efficiently, reducing wait times for customers and improving overall satisfaction.
- Compiled comprehensive orders for commercial accounts, ensuring accuracy while maximizing revenue potential for the business.
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Vehicle Repair Tech
Nc Department Of Transportation
06.2008 - 06.2020
- Replaced damaged, missing or defective parts with new and refurbished components.
- Provided for servicing, maintenance and protection of aircraft at all times while away from home station.
- Diagnosed and repaired mechanical issues on diesel, natural gas, and propane gensets.
- Expertly used wide range of equipment, including [Type] and [Type] in safe, efficient fashion.
- Performed routine maintenance and repairs using hand and power tools to maximize reliability.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
Technician
Sanders Ford
01.2004 - 06.2008
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Tested systems, noting issues and completing preventive maintenance.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
Education
Welding Degree - Welding Technology
Coastal Carolina Community College
Jacksonville, NC07.1998
Skills
- Motored vehicle repair
- Vehicle repairs
- Vehicle maintenance and repair
- Basic vehicle repairs
- Goal setting
- Invoice processing
- Vendor relations
- Improving customer satisfaction
- Promotional planning
- Ordering parts
- Workplace safety
- Operations management
Timeline
Parts Counter Person
Team Chevrolet of Swansboro
07.2022 - 06.2025
Vehicle Repair Tech
Nc Department Of Transportation
06.2008 - 06.2020
Technician
Sanders Ford
01.2004 - 06.2008
Welding Degree - Welding Technology
Coastal Carolina Community College
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