Ken Leffler
Melissa,United States
Summary
Dynamic Purchasing & Logistics Manager with a proven track record at Designed Air Solutions, excelling in logistics coordination and client management. Expert in inventory management and team development, driving operational efficiency and enhancing customer satisfaction. Recognized for implementing strategies that significantly improved service quality and retention rates.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Purchasing & Logistics Manager
Designed Air Solutions
Melissa, TX
02.2026 - Current
- Manage day-to-day operations for receiving, storing, packing, & shipping merchandise, maintaining workflow efficiency.
- Coordinate logistics operations, enhancing transportation & delivery processes. Coordinate dispatching of 5 drivers to accomplish daily delivery requirements.
- Collaborate with suppliers to streamline procurement & delivery timelines.
- Resolve logistical issues promptly, ensuring consistent service quality standards.
Client Success Manager
Collective Data
Cedar Rapids
12.2023 - 12.2025
- Managed relationships for 75 business, government, & law enforcement clients, ensuring alignment with their needs & expectations.
- Oversaw contracts, pricing, software support, and hardware procurement, facilitating seamless service delivery & client satisfaction. Collaborated with product and application teams to address client feedback & enhance customer satisfaction.
- Managed client communications across phone, email, & virtual platforms. Conducted recurring client meetings to review performance & project progress.
- Utilized CRM tools to track client activity, renewals, & account health.
Customer Care Supervisor
ImOn Communications
Cedar Rapids
12.2021 - 12.2023
- Optimized workforce scheduling to accommodate fluctuating call volumes, reducing wait times for customers.
- Established clear performance expectations, resulting in improved staff accountability and consistency in service delivery. Conducted regular performance reviews, identifying improvement areas & facilitated performance management.
- Implemented quality assurance & training measures to ensure adherence to company standards and policies.
- Managed department call volume of 1,000 calls per day & coordinated department schedules to maximize coverage during peak hours.
Retail Operations Leadership
Walmart & CVS Pharmacy
Cedar Rapids
12.2021 - 04.2022
- Streamlined daily retail operations, inventory control, staffing, & customer service initiatives to enhance overall store performance with a staff of 10-50.
- Enhanced employee retention through targeted leadership development & personalized team coaching.
- Oversaw compliance, operational procedures, & store performance standards.
- Boosted customer satisfaction by implementing effective communication strategies and comprehensive employee training programs.
Customer Support Manager
Ready Wireless
Hiawatha, IA
05.2015 - 11.2020
- Led operations, customer service, sales, technical support & compliance teams across multiple organizations.
- Enhanced operational efficiency & customer satisfaction through targeted coaching & process improvements. Cultivated strong client & team relationships to foster long-term business growth & enhance customer success.
- Managed staffing, onboarding, training, vendor relationships, & performance initiatives. Maximized productivity by supervising, mentoring & scheduling a team of 40 customer support personnel to meet organizational & operational objectives.
- Managed department call volume of 500 calls per day & coordinated department schedules to maximize coverage during peak hours.
Senior Sales Manager
Infinity
Cedar Rapids, IA
08.2009 - 12.2014
- Led strategic sales initiatives, driving revenue growth & market share expansion from a Pilot Program of 10 Sales Associates to 110 Sales Associates.
- Developed & implemented sales training programs, enhancing team performance and product knowledge with effectiveness while increasing overall company revenue to $500,000 per month.
- Analyzed market trends to inform decision-making and optimize sales strategies.
- Fostered relationships with key clients, resulting in increased customer loyalty and retention.
Skills
- Team Building
- Team Leading
- Team Development
- Team Productivity
- Warehouse, Shipping, Receiving, Distribution, Logistics
Certification
- Southeastern Community College 1993 Criminal Justice
- Warsaw High School 1993 Graduate General Studies
- Certifications: Operational | Call Center Leadership | Client | Relationship Management | Human Resources
Timeline
Purchasing & Logistics Manager
Designed Air Solutions
02.2026 - Current
Client Success Manager
Collective Data
12.2023 - 12.2025
Customer Care Supervisor
ImOn Communications
12.2021 - 12.2023
Retail Operations Leadership
Walmart & CVS Pharmacy
12.2021 - 04.2022
Customer Support Manager
Ready Wireless
05.2015 - 11.2020
Senior Sales Manager
Infinity
08.2009 - 12.2014
Additional Leadership
- Best Buy General Manager 2005 - 2006
- Access Direct 1998 - 2005 Assistant Center Manager| Program Manager| Client Services Manager| Call Center Manager| Regional Manager| Director of Operations
- APAC 1993 - 1998 Associate |Supervisor |Assistant Manager| Center Manager