Ken Maddox
Albuquerque,NM
Summary
Accomplished professional with expertise in customer service and cash management, honed at ABC Fine Wine & Spirits. Proven track record in enhancing customer satisfaction and optimizing operations. Skilled in data-driven sales forecasting and attentive listening, consistently delivering results. Recognized for professionalism and courtesy, driving improvements in team performance and client engagement.
Overview
19
19
years of professional experience
Work History
Main Cashier/Customer Service Sales Representative
ABC Fine Wine & Spirits
08.2009 - 08.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances and ensured compliance with financial policies.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and issues promptly to enhance satisfaction levels.
- Monitored store promotions, ensuring proper signage and effective communication to customers.
- Enhanced overall store appearance through consistent upkeep of the cashier area, ensuring a clean and organized workspace.
- Assisted customers with product inquiries, demonstrating excellent communication skills and product knowledge.
- Enhanced store security by identifying and reporting suspicious activities.
Assistant General Manager
Don Pablo's Restaurant
08.1999 - 07.2008
- Led operational initiatives to enhance customer service and streamline workflows.
- Developed training programs to improve staff performance and retention rates.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing strategic decision-making processes.
- Conducted performance evaluations, providing constructive feedback for continuous improvement.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Managed team schedule with eye for coverage needs and individual strengths.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
No Degree - Economics And Accounting
Jacksonville State University
Jacksonville, ALSkills
- Patience and empathy
- Consistent reliability
- Professionalism and courtesy
- Cash management proficiency
- Accurate transactions
- Optimistic mindset
- Customer service
- Work schedule management
- Data-driven sales forecasting
- Trustworthy and reliable
- Attentive listening
- Client engagement
Timeline
Main Cashier/Customer Service Sales Representative
ABC Fine Wine & Spirits
08.2009 - 08.2018
Assistant General Manager
Don Pablo's Restaurant
08.1999 - 07.2008
No Degree - Economics And Accounting
Jacksonville State University
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