Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ken Marshall

Rancho Cucamonga,CA

Summary

Experienced and proactive Operations Manager with over 20 years of expertise in optimizing warehouse operations, improving supply chain efficiency, and leading high-performing teams. Adept at implementing cost-saving strategies, ensuring timely delivery of products, and maintaining a safe and productive work environment.

Overview

20
20
years of professional experience

Work History

Sr Operations Manager

Highline Warren
06.2024 - Current
  • Provided leadership in the development of short-term and long-term plans for daily operations management.
  • Identified process improvement opportunities and designed new processes to streamline workflows and maximize productivity.
  • Managed a team of over 50 operations staff, providing guidance, support and direction to ensure operational objectives were met.
  • Successfully developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
  • Implemented quality control measures to ensure high standards of accuracy and service delivery.
  • Facilitated open communication between departments to improve collaboration among teams.
  • Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
  • Prepared staff work schedules and assigned specific duties.
  • Developed and implemented effective strategies to reduce costs while maintaining quality standards.
  • Demonstrated and supported continuous improvement and growth mindset.

DC Manager

Highline Warren
12.2019 - 06.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Direct and oversee daily operations of the distribution center, including inventory management, receiving, shipping, and order fulfillment
  • Lead a team of 10 employees, providing mentorship, training, and performance feedback
  • Accomplished multiple tasks within established timeframes.
  • Develop and enforce safety protocols to ensure a secure working environment
  • Coordinate with other departments, such as procurement and transportation, to streamline operations and achieve business objectives
  • Conduct regular audits and inventory checks to maintain accurate stock levels

DC Assistant Manager

Highline Warren
06.2017 - 12.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Supported the Distribution Center Manager in managing daily operations and supervising staff of 10 associates.
  • Coordinated with suppliers and vendors to ensure timely delivery of goods.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled inbound deliveries and outbound pickups daily.

Operations Supervisor

Penske Logistics
06.2009 - 06.2017
  • Boosted company efficiency through process improvements such as pick logics
  • Identified inefficiencies and made recommendations for process improvements
  • Increased productivity by over 50% while simultaneously reducing head count by more than 25%
  • Assisted in the start-up of a newly acquired account at an international Penske facility

Operations Assistant Manager

Rite Aid Distribution Center
07.2005 - 12.2006
  • Developed and shared best practices across the company, including safety and productivity
  • Coordinated with various departments to streamline processes and improve workflow
  • Managed and trained team members to enhance performance and achieve targets
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Prepared and delivered operational performance reports for over 200 associates to inform management.

Education

High School Diploma -

Quartz Hill High School
Quartz Hill, CA
06.1993

Skills

  • Safety management
  • Effective communication
  • Leadership skills
  • Task prioritization
  • Time management
  • Inventory management
  • Distribution management
  • Logistics management
  • Transportation management
  • Cost reduction
  • Employee engagement
  • Payroll administration and timekeeping

Timeline

Sr Operations Manager

Highline Warren
06.2024 - Current

DC Manager

Highline Warren
12.2019 - 06.2024

DC Assistant Manager

Highline Warren
06.2017 - 12.2019

Operations Supervisor

Penske Logistics
06.2009 - 06.2017

Operations Assistant Manager

Rite Aid Distribution Center
07.2005 - 12.2006

High School Diploma -

Quartz Hill High School
Ken Marshall