Kenneth Martin

Assist current and new franchise owners develop and grow their current business.

Train all new franchise owners

Conduct training seminars on floor care, carpet care also introduce them to new equipment.

Weekly meeting with Regional director on new business, account loss and transfers.

Meet with office manager on billing, special services, franchise statements and past due customer invoices.

• Improved facility cleanliness by implementing efficient custodial procedures and team management strategies.
• Implemented preventative maintenance programs to extend the life of equipment, ultimately saving on repair expenses.
• Enhanced team productivity by providing comprehensive training and consistent supervision for custodial staff members.
• Collaborated with other department supervisors to coordinate efforts and maintain high standards across all areas of the facility.
• Preformed quarterly QBR with the facilities director.

• Supervised operations staff of 4 managers and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and maintained relationships with external vendors and suppliers.
• Biweekly meetings with school district administrators.

• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Supervised three operations managers
• Provided training for all new business owners.
• March 2007 received my accreditation to serve as trainer in OSHA and bloodborne pathogens for health care
• Weekly meeting with company president for new business and operation issues for two Connecticut offices.