Ken Minor
Oklahoma City
Summary
Experienced customer service professional with a proven track record at Avaya LLC, excelling in problem-solving and time management. Recognized for fostering teamwork and collaboration while maintaining exceptional attention to detail. Adept at quickly mastering new technologies, ensuring efficient order entry and fulfillment in fast-paced environments.
Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service, , Order Entry, & Fulfillment
Avaya LLC
02.1998 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
American School of Correspondence
Lansing, ILSkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Organization and time management
- Problem resolution
- Verbal communication
- Decision-making
Accomplishments
Subject matter expert for multiple systems and internal applications.
Team mentor and trainer for both individuals and groups.
Improved existing processes to improve level of service and time needed.
Extensive experience with UAT testing many new or updates systems and processes.
Certification
MOS certification
Timeline
Customer Service, , Order Entry, & Fulfillment
Avaya LLC
02.1998 - 12.2025
High School Diploma -
American School of Correspondence