Ken Montez
Las Vegas,NV
Summary
Results-driven operations and account management professional with a proven track record in streamlining supply chain, managing many different billing and inventory systems, and coordinating across enterprise-level accounts. Skilled in strategic planning, client relationship management, and revenue growth initiatives. Known for optimizing performance, enhancing business efficiency, and building long-term partnerships that drive success.
Overview
11
11
years of professional experience
Work History
Business Account Manager
T-Mobile for Business
05.2022 - Current
- Manage enterprise and strategic accounts, collaborating with sales teams to meet client needs and secure long-term relationships.
- Negotiate contract terms and pricing to maximize value for both clients and the company.
- Resolve complex billing issues, manage customer projects via Salesforce, and ensure accurate processing of promotions and rebates.
- Generate and document custom reports to support account management and improve service delivery.
- Developed new business strategies for revenue growth, leading to increased profits and market share.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Monitored account performance metrics, identifying areas requiring improvement or optimization.
Membership Enrollment Coordinator
Novuskin Med Spa
11.2020 - 05.2025
- - Oversaw daily purchasing and inventory operations, ensuring timely ordering, receiving, and distribution of products across locations.
- - Collaborated with vendors to negotiate pricing, payment terms, and delivery schedules.
- - Maintained detailed sales and inventory reports to forecast demand and prevent stockouts.
- -Trained new staff on inventory processes, POS systems, and client enrollment procedures.
- Developed training materials for new Enrollment Coordinators to ensure consistent service delivery across the department.
- Streamlined enrollment processes by implementing efficient data management and communication strategies.
- Created and followed call scripts and flows to maximize effectiveness.
- Met or exceeded enrollment and retention goals consistently.
- Finalized and processed enrollment applications.
Account Manager (Remote)
Home Title Lock
06.2020 - 11.2020
- Monitor and prevent any fraudulent changes to a deed/title that will affect the ownership and value of a property.
- Handle legal documents and assist customers with filing an Affidavit and Notice of False Filing with their county, when fraudulent activity is detected.
- Research property records and documents for customers to troubleshoot Deed issues and concerns.
- Train new hires in the Las Vegas division, offering my expertise on handling customer requests and complaints, as well as email etiquette and real estate property research.
- Assist with the onboarding process for new hires and educating them on our company policies and expectations
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Account Manager
Barton Associates
11.2019 - 03.2020
- Qualify registrants/applicants who are interested in working temporary healthcare assignments. This includes calling inactive candidates, following up on leads from various sources, networking and other techniques.
- Grow and develop a professional network of providers with the goal of placing them on locum tenens assignments.
- Achieve budgeted sales and production objectives as established by management.
- Ensure quality customer service by resolving all issues pertaining to your clients and related provider assignments.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Dispatcher & Customer Service Representative
Spectrum
03.2016 - 07.2019
- Dispatched field technicians to customers’ locations and providing troubleshooting details to customers.
- Handled an average of 150 phone calls, documented inquiries, met deadlines for call tracking, and activation requests.
- Utilized as400 and CSG billing system & handled confidential & legal documents.
- Operated as400 billing system and PeopleSoft & processed payment transactions.
- Assisted with swapping and issuing out cable/internet equipment.
- Promoted television cable, internet and phone services and maintained a weekly sales quota.
- Handled customer complaints and offered retention techniques to prevent customers from unsubscribing.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Intern
Disney College Program
08.2015 - 01.2016
- Provided excellent customer service on the sales floor, answered questions and made product recommendations.
- Duties included cash handling, operating a POS cash register, answering guests’ questions.
- Attended business courses focused on Leadership, Business & Marketing presented by corporate.
Administrative Assistant
University of Alaska Anchorage
10.2014 - 05.2015
- Directly supported the Department Chair with various administrative assignments.
- Coordinated the Department Chair’s calendar schedule, handled phone calls, open and sort mail, and prepared memos.
- Greet guests, determined the nature of the visit, and announced visitors to the office.
- Provided meeting minutes in a timely manner.
- Supervised students in the common area.
- Handled legal and confidential documents.
Education
Bachelor of Arts - Journalism & Communications
University of Alaska Anchorage
High School Diploma - undefined
Kamehameha Schools
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Salesforce
- QuickBooks
- PeopleSoft
- Zenoti
- Zoho
- ERP & IMS Systems
- PowerBI
- Product and service sales
- Relationship management
- Data-driven decision making
- Verbal and written communication
- Strategic account development
Timeline
Business Account Manager
T-Mobile for Business
05.2022 - Current
Membership Enrollment Coordinator
Novuskin Med Spa
11.2020 - 05.2025
Account Manager (Remote)
Home Title Lock
06.2020 - 11.2020
Account Manager
Barton Associates
11.2019 - 03.2020
Dispatcher & Customer Service Representative
Spectrum
03.2016 - 07.2019
Intern
Disney College Program
08.2015 - 01.2016
Administrative Assistant
University of Alaska Anchorage
10.2014 - 05.2015
High School Diploma - undefined
Kamehameha Schools
Bachelor of Arts - Journalism & Communications
University of Alaska Anchorage
CORE COMPETENCIES
- Order Management & Fulfillment
- ERP/IMS Systems
- Contract Management
- Logistics Coordination
- Strategic Account Management
- KPI Tracking
- Cross-Functional Collaboration
- Upselling & Cros-selling Strategies
- Revenue Tracking & Reporting
- Financial Data Analysis
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