Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ken Murphy

Tampa,FL

Summary

A skilled Application Management professional with a proven ability to quickly grasp, configure, and provide support for unfamiliar applications. 25 years of IT experience in the financial and retail industry, with extensive expertise in consulting, project management, implementation, and support of a diverse range of specialized software. Proficiency extends to various platforms including IIS 8.5, Tomcat Apache, Windows Server 2018, MSSQL 2016/2018, SSMA, SSAS, JBOSS, AutoSys, MemSQL, Postgres SQL, MySQL, Powershell, and Linux.

Overview

22
22
years of professional experience

Work History

Independent Contractor

Randstad Technologies
10.2017 - 11.2024
  • Part of a team to support for a pilot data ingestion system for PwC
  • Application is built on Python and utilizes Databricks
  • It leverages cloud and on prem platforms built on a Linux O/S to provide centralized, browser-based solution to audit teams for data ingestion from client accounting systems
  • Environment: SQL server 2016, 2018, Windows Server 2016, IIS 8.5, Linux (Redhat), MemSQL, Postgres SQL, MySQL, Docker, Airflow, Azure
  • Accomplishments: Trained and created initial documentation for L2 application support team
  • Facilitated quick response to business needs by holding meetings with business, L4, and L3 teams to identify and resolve urgent requests
  • Gained certification on MemSQL
  • Responsibilities: Project lead for C-AMS application support
  • Handle all L3 tickets, manage SNOW ticket queue for L3 and business teams, create SNOW reports as needed, work with business teams, developers, platform teams to resolve outstanding or urgent issues (resolve or route to responsible team)
  • Responsible for L3 application support, including infrastructure when required for PROD/UAT
  • Deploy changes in UAT/PROD via Azure pipeline, Github and Jenkins
  • Support ancillary applications that integrate with application
  • Support L4 team to provide logs, run queries, research, and implement resolutions in UAT/PROD
  • Provide guidance to L2 teams for ticket resolution
  • Assist with MemSQL UAT/PROD support (software upgrades, troubleshooting DB issues, working with MemSQL support, post upgrade testing)
  • Create documentation and KBs from resolved issues
  • Insure teams are following compliance requirements
  • Work on special requests (system audit requests, manual loads, implement workaround solutions)

Software Engineer II

The Talbots, Inc.
10.2014 - 11.2017
  • Member of software engineering team responsible for implementation and support for several enterprise systems for a national high-end women’s clothing retailer
  • Environment: SQL server 2008R2, 2012, 2014, 2016, SSMS, SSAS, Windows Server 2008, 2012, IIS 8.5, Linux (Redhat), Apache Tomcat, JAVA
  • Responsibilities: Provide day-to-day support of all enterprise SQL servers
  • Restore databases, create and maintain backups, create maintenance plans, setup replication, create Always-On availability groups, upgrade and patching, and code deployment as needed
  • Provide first line of support for database issues and escalate to senior DBA as required
  • Act as primary back up to senior DBA
  • Support enterprise application
  • BizTalk 2013, Infomatica 9.51, JBOSS 5.1, 6.1, and 6, IIS 6.6, 7, 7.5, 8, 8.5, AutoSys (CA-WCC) 11, CA-PPM (Clarity) 14.1, 15.1, SolarWinds, dynaTrace 6.5, MI9
  • Includes installation and configuration of all software and database components
  • Maintain and update documentation for various processes related to supported applications

Senior Service Delivery Analyst

FIS Global, Inc.
09.2010 - 02.2014
  • Environment: SQL Server 2000, SQL Server 2005, SQL Server 2008, Windows Server 2003, IIS 6.0
  • Responsibilities: Provide Tier 3 support for various Fidelity e-Banking products
  • Resolve tickets escalated from Tier 2
  • Deep dive analysis of log data
  • Run SQL Profiler traces against database to analyze activity and trap stored procedures in order to troubleshoot application issues
  • Troubleshoot server configurations (IIS, Windows Server 2003)
  • Create installation plans for deployment of new releases and hotfixes
  • Install, maintain and support application/source code and/or its components and subsystems, including 3rd party software
  • Analyze server and software issues and report findings to management with possible work around and/or recommendations for resolution
  • Work with development and QA teams to resolve escalated issues, test Staging environment, and provide analysis
  • Run scripts as required to drop and create stored procedures, triggers, and constraints
  • Write ad hoc queries as needed to perform in depth research on escalated issue
  • Provide technical support activities for a software production processing environment
  • Provide technical assistance to programming staff in the analysis of application software abends, performance, and resource consumption
  • Creates and maintains complete documentation relative to the support of application software
  • Provide 24-hour support for applications and supporting software
  • Provide consultation to internal users about software capabilities and use
  • Follow escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner
  • Use appropriate diagnostic tools to isolate and resolve incidents, problems or known errors
  • Assist development teams in requirements definition, system design and delivery of projects
  • Verify technical specifications for development projects
  • Act as project liaison/Services Delivery advocate on projects
  • Assist client support with development of internal and client directed communications related to incidents, problems or known errors
  • Plan and support application specific disaster recovery activities, including development and maintenance of documentation
  • Conduct production support validations/certifications and accepts turnover from development
  • Provides standardized operational reporting metrics to business as well as information technology management
  • Monitors and maintains product availability, capacity and performance for products based on defined service level
  • Provide support to the application security functionality and related administrative and audit services
  • Participate in change management reviews, confirmation of changes implemented and validate associated documentation

Senior Consultant

KPM & Associates, Inc.
03.2003 - 09.2010
  • Company Overview: Personal contract company to provide technical expertise and services to financial institutions implementing image capture technologies
  • Environment: MS SQL2005, MS SQL2000, MS SQL7.0, Windows 2003, Windows 2003 IIS servers, ISCheck, Bankware, Alogent, Metavante IBS
  • Responsibilities: Map data from various deposit systems (includes DDA, SAV, CD, IRA, Safe Deposit) to the Metavante IBS deposit product
  • Deploy new software platforms and upgrades
  • Manage projects to implement image exchanges between client banks and banks such as Bank of America, Wells Fargo, JPMChase, and Fifth Third
  • Serve as liaison between client, project teams, and software vendor
  • Test production software; perform parallel testing, and data validation to core system
  • Determine fragmentation levels and and run either DBCC IndexDefrag or DBCC DBReindex
  • Back up databases prior to upgrades
  • Detach databases and attach to new DB servers
  • Create maintenance jobs to run scheduled backups and trigger reports
  • Create SQL databases and import data from obsolete databases to support new application software
  • Update and run SQL scripts in either Enterprise Manager or Redgate SQL Data Compare to facilitate migration to new database, including migration of data from SQL 2000 to SQL 2005
  • Configure and deploy web-based applications on Windows IIS server
  • Deploy and configure SQL database tables to support Federal Reserve X9.7 image standard to facilitate exchange of image files between client banks and the Federal Reserve
  • Implement branch, eDeposit, and merchant image capture solutions requiring network configuration to push data to SQL
  • Communicate application issues to developers and technical support staff
  • Provide recommendations related to capacity planning, performance tuning and pro-active monitoring, and trend analysis and environment stabilization
  • Provide recommendation and participate in disaster Recovery planning and implementation
  • Provide recommendations for SQL server configuration and physical database implementation
  • Assist with project management tasks
  • This includes resource procurement, maintain project timelines, risk mitigation, and issues tracking
  • Personal contract company to provide technical expertise and services to financial institutions implementing image capture technologies

Education

No Degree - Information Technology

University of Phoenix
Tempe, AZ

Skills

  • Expertise in multiple database systems including: MSSQL, Postgres, MemSQL, MySQL, MariaDB, and Databricks
  • Proficient with Linux and Windows servers

Timeline

Independent Contractor

Randstad Technologies
10.2017 - 11.2024

Software Engineer II

The Talbots, Inc.
10.2014 - 11.2017

Senior Service Delivery Analyst

FIS Global, Inc.
09.2010 - 02.2014

Senior Consultant

KPM & Associates, Inc.
03.2003 - 09.2010

No Degree - Information Technology

University of Phoenix

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