Ken Napoleon
West Orange,NJ
Summary
Dynamic professional with a proven track record at Rate, excelling in problem-solving and effective communication. Leveraged CRM tools to boost lead conversion rates and enhanced client engagement through tailored strategies. Skilled in technical support and ticket management, driving significant improvements in user experience and digital marketing performance.
Overview
3
3
years of professional experience
Work History
Information Technology
CourseCareers
04.2025 - Current
- Developing skills in problem-solving, networking, Active Directory, cloud fundamentals, technical support, and ticketing systems.
Business Development Specialist
Rate
06.2024 - Current
- Developed and executed targeted sales strategies leveraging CRM tools to increase lead conversion rates by 15% by building a robust referral partner pipeline
- Enhanced client engagement by email marketing in Total Expert, implementing tailored relationship-building strategies, driving a 20% improvement in client interactions
- Improved online visibility for multiple VPs by 20% within 8 months through customized digital & social media marketing
Client Success Coordinator
Grace Lamercie Jewelry
06.2022 - 06.2024
- Managed Shopify and Salesforce integrations, improving e-commerce user experience and increasing conversion rates by 15%.
- Designed and executed A/B testing strategies, enhancing digital marketing and site performance, resulting in a 25% increase in user engagement.
- Led end-to-end implementation of email automation, live chat enhancements, and web analytics tools, optimizing customer journey and reducing cart abandonment by 10%.
Education
Certificate of Completion - Information Technology
CourseCareers
Remote05.2025
Certificate of Completion - Technology Sales
CourseCareers
Remote03.2024
High School Diploma -
Bayside High School
Palm Bay, FL05.2014
Some College (No Degree) - Information Technology
Eastern Florida State College
Palm Bay, FLSkills
- Problem solving
- Ticket management
- Active Directory
- Cloud fundamentals
- Technical support
- Help desk support
- Effective communication
References
References available upon request.
Timeline
Information Technology
CourseCareers
04.2025 - Current
Business Development Specialist
Rate
06.2024 - Current
Client Success Coordinator
Grace Lamercie Jewelry
06.2022 - 06.2024
Certificate of Completion - Information Technology
CourseCareers
Certificate of Completion - Technology Sales
CourseCareers
High School Diploma -
Bayside High School
Some College (No Degree) - Information Technology
Eastern Florida State College
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