Ken Ng
Fremont,CA
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
22
22
years of professional experience
Work History
Branch Manager
Fremont Bank
11.2019 - Current
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Assistant Manager
Fremont Bank
08.2017 - 11.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Premier Banker
Fremont Bank
04.2016 - 07.2017
- Improved client satisfaction by delivering personalized financial solutions and exceptional customer service.
- Built lasting relationships with clients through proactive communication and regular followups.
- Increased referrals from satisfied customers, resulting in new business and revenue growth.
- Streamlined banking processes to enhance efficiency and accuracy in transactions.
Sr. Personal Banker
Fremont Bank
10.2015 - 03.2016
- Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
- Streamlined account opening processes for improved efficiency and reduced waiting times.
- Increased loan portfolio growth by identifying client needs and recommending appropriate financial products.
- Managed high-net-worth clients, ensuring their financial goals were met with tailored banking services.
Personal Banker
Citibank
08.2013 - 05.2015
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Personal Banker
Citibank
04.2010 - 08.2013
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Personal Banker
Wells Fargo Bank, N.A.
10.2005 - 05.2009
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Customer Service Representative
Wells Fargo Bank
07.2002 - 09.2005
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Teller
Wells Fargo & Company
11.2001 - 06.2002
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
No Degree - Business Administration And Management
San Jose State University
San Jose, CA09.2029
High School Diploma -
Independence High School
San Jose, CA06.2016
Skills
- Proficient in [Software Program]
- Relationship Building and Management
- Operational Reports
- Shift Scheduling
- Performance Reviews
- Branch Operations Management
Timeline
Branch Manager
Fremont Bank
11.2019 - Current
Assistant Manager
Fremont Bank
08.2017 - 11.2019
Premier Banker
Fremont Bank
04.2016 - 07.2017
Sr. Personal Banker
Fremont Bank
10.2015 - 03.2016
Personal Banker
Citibank
08.2013 - 05.2015
Personal Banker
Citibank
04.2010 - 08.2013
Personal Banker
Wells Fargo Bank, N.A.
10.2005 - 05.2009
Customer Service Representative
Wells Fargo Bank
07.2002 - 09.2005
Teller
Wells Fargo & Company
11.2001 - 06.2002
No Degree - Business Administration And Management
San Jose State University
High School Diploma -
Independence High School
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