Ken Nguyen
Placentia,CA
Summary
Senior Business Sales Consultant VP with a proven track record in exceeding sales in a Business-Business and Business-Consumer environment, by leveraging expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
Work History
SENIOR BUSINESS SALES CONSULTANT II, VP
Wells Fargo & Company
03.2015 - 11.2023
- Manage 24 locations in Orange County.
- Increased Deposit Growth of over 3M monthly from merchant service acquisitions.
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Aligned organizational objectives with company mission to increase business growth and implemented risk management.
- Built long-lasting relationships with clients by providing exceptional customer service and understanding their unique business requirements.
- Identified new business opportunities through market research and networking activities, leading to a significant expansion of the client base.
- Managed a diverse portfolio of accounts, ensuring timely follow-ups and consistent communication for sustained growth and profitability.
- Followed up regularly with existing clients to make sure account setups are exceeding expectations.
Branch Manager
Wells Fargo & Company
03.2012 - 03.2015
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth
- Analyze income statements, operating expenses and business development goals and objectives.
- Conduct daily/monthly coaching and career development sessions and annual performance reviews.
- Supervise, train, and evaluate team members to ensure positive experience for customers.
Licensed Personal Banker 2
Wells Fargo & Company
02.2009 - 03.2012
- Increased customer satisfaction by diligently addressing inquiries, concerns, and providing personalized banking solutions.
- Established rapport with clients through attentive listening, understanding their financial needs, and recommending suitable products and services.
- Managed risk effectively by adhering to strict compliance requirements while conducting daily transactions.
- Contributed to branch sales goals by proactively identifying opportunities for cross-selling and upselling banking products.
Personal Banker
Wells Fargo & Company
03.2007 - 03.2009
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Teller
Wells Fargo & Company
06.2006 - 03.2007
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
GED -
California State University - Long Beach
Long Beach, CASkills
- Relationship building
- Industry expertise
- Performance tracking
- Territory management
- Series 7
- Series 6
- Life Insurance
- Effective communication
- Sales pipeline management
Accomplishments
- President Club PB II Quarter 2 and 3 of 2009 & 2010
- Millionaires ‘Club of 2010 and 2011
- Top Branch Manager in Inland OC in Jan 2014 & 2015
- Orange County Market Rookie All Star 2015
- Platinum Circle 2016 - Merchant Services
- Southern Cal MVP 2016
- Diamond Club Q2, Q3 2017 and 2018
- Top Performer 2018 - Payment Solutions
- Exceeding all Metrics 2020-2023
Languages
Vietnamese
Full Professional
Timeline
SENIOR BUSINESS SALES CONSULTANT II, VP
Wells Fargo & Company
03.2015 - 11.2023
Branch Manager
Wells Fargo & Company
03.2012 - 03.2015
Licensed Personal Banker 2
Wells Fargo & Company
02.2009 - 03.2012
Personal Banker
Wells Fargo & Company
03.2007 - 03.2009
Teller
Wells Fargo & Company
06.2006 - 03.2007
GED -
California State University - Long Beach
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