Ken Nguyen
Rocky Mount,VA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Mail Technician
USPS
Roanoke, VA
05.2016 - Current
- Maintained and troubleshot mail sorting machines, ensuring optimal performance.
- Inspected packages for accuracy, completeness, and condition prior to delivery.
- Received incoming mail from couriers and distributed it accordingly.
- Processed outgoing mail using USPS regulations and procedures.
- Sorted out damaged or misdirected parcels and coordinated with appropriate department for resolution.
- Conducted regular quality checks on mailed items to ensure they are up to standard.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Operated mail room equipment or machines to perforate, stuff envelopes, or apply postage.
- Delivered mail to residents and business within assigned area.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Improved customer satisfaction by planning more effective routes and updating service standards.
Gas Station Manager
AT International LLC
Williamsburg, VA
11.2011 - 04.2016
- Organizing daily staff schedules and assigning shifts.
- Maintaining accurate records of fuel and other store inventory levels.
- Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
- Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
- Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
- Managing financial transactions such as deposits, refunds, credits.
- Monitoring gas prices to ensure they remain competitive in the market.
- Preparing reports on sales, profits, losses, expenses, and other business activity data.
- Training new employees on safety protocols and operational processes related to running a gas station.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
- Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
- Responding quickly to emergency situations involving hazardous materials or spills.
- Scheduling maintenance services for pumps and other equipment as needed.
- Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Forecasted customer demand to set prices or credit terms for goods or services.
Line Leader
Plygem Windows
Rocky Mount, VA
05.2004 - 10.2011
- Monitored production lines to ensure accuracy of product quality, quantity, and timing.
- Provided guidance and instruction to employees on safety protocols and operating procedures.
- Maintained accurate records of line performance, employee hours worked, and inventory levels.
- Inspected finished products before packaging them for shipment according to established standards.
- Collaborated with engineering teams on design projects that improved existing systems or created new ones.
- Assisted in troubleshooting problems related to production line equipment or processes when needed.
Education
Certified Six Sigma Black Belt
Council For Six Sigma Certification
01-2024
BBA - Business Administration And Management
National Economic University
Vietnam 01-1996
Some College (No Degree) - Business Administration And Management
Penn Foster College
Scottsdale, AZCertification - Accounting
Intuit
Certification - Project Management
Google
Skills
- Workforce Planning
- Team Training
- Safety processes and regulations
- Employee Training
- Operational Excellence
- Technical knowledge
- Certified of Black Belt Six Sigma Methodology
- Computer Skills
- Microsoft Office Suite
Languages
Czech
Professional
Vietnamese
Native/ Bilingual
Timeline
Mail Technician
USPS
05.2016 - Current
Gas Station Manager
AT International LLC
11.2011 - 04.2016
Line Leader
Plygem Windows
05.2004 - 10.2011
Certified Six Sigma Black Belt
Council For Six Sigma Certification
BBA - Business Administration And Management
National Economic University
Some College (No Degree) - Business Administration And Management
Penn Foster College
Certification - Accounting
Intuit
Certification - Project Management
Google
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