Ken Osayi
Operation Specialist
Alpharetta,GA
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
27
27
years of professional experience
Work History
Operations Specialist
UPS - Corporate Transportation
02.2000 - Current
- Wrote reports outlining results to facilitate management decision making.
- Supported asset transfers, lender and equity requests, and audit inquiries.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Completed various reports and analyzed each report to decide where improvements could be made.
- Recommended process and systems improvements such as changes to Non-conformance and customer complaint forms processes to identify and address quality issue and process standardization to increase productivity in quickly resolve issues.
- Reduced process lags by creating SOP's and conducting departmental training on best practices and protocol.
- Developed and oversaw strategies for process improving to effectively communicate operational efficiency and accuracy.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders by addressing pending issues in a timely fashion and maintaining a standardized reference communicating process steps.
- Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
- Managed supply chain and monitored all logistics functions for company.
- Created and managed project plans, timelines and budgets.
- Developed and updated tracking spreadsheets using [Program].
- Observed packing operations to verify conformance to specifications.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Conducted regular reviews of operations and identified areas for improvement.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Evaluated customer needs and feedback to drive product and service improvements.
- Tracked and analyzed reports to determine needed improvements.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Motivated and trained employees to maximize team productivity.
- Spearheaded cross-functional initiatives aimed at improving overall business performance through streamlined operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Evaluated current procedures for efficiency gains, creating detailed reports outlining recommendations for improvements where applicable.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Learned and adapted quickly to new technology and software applications.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Operations Supervisor
UPS - Hub Operations
07.1997 - 02.2000
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Compiled training materials for new employees and tracked skill development.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Facilitated change management efforts during periods of organizational restructuring or process reengineering projects.
- Tracked company equipment, tools and technology to manage inventory.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Kept high average of performance evaluations.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Managed internal operational standards and productivity targets.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Science - Computer And Information Sciences
Gwinnett Technical College
Lawrenceville, GA07.2024
MBA - Business Management
University of Phoenix
Tempe, AZ12.2020
BBA - Business Management
University of Toledo
Toledo, OH05.1987
Skills
- Program evaluation
- Ability to analyze reports
- Content management expertise
- Experience in leadership
- Quantitative skills
- Inventory coordination
- Warehouse operations
- Customer relationship management
- Project management
- Management
- MRP and ERP systems
- Improvement plan knowledge
Timeline
Operations Specialist
UPS - Corporate Transportation
02.2000 - Current
Operations Supervisor
UPS - Hub Operations
07.1997 - 02.2000
Associate of Science - Computer And Information Sciences
Gwinnett Technical College
MBA - Business Management
University of Phoenix
BBA - Business Management
University of Toledo
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