Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ken Rhodes

Richfield

Summary

Music professional prepared for high-impact performances with substantial experience in live shows and studio recordings. Renowned for collaborative spirit and ability to adapt to different musical styles and settings. Offers excellent technical skills on guitar and reliable team-oriented approach.

Overview

39
39
years of professional experience

Work History

Senior Customer Support Representative

Duet Partner
10.2008 - Current
  • Job duties include remote customer assistance, telephone support calls, software feature design, bug reporting, and customer and CSR training.

Owner/Guitar Instructor

KOLOB MUSIC INSTRUCTION
09.2007 - Current
  • Job duties include accounting, scheduling, marketing, and teaching students.

Lead Guitarist

Various Bands
03.1987 - Current
  • Led rehearsals, ensuring cohesive performance and collaboration among band members.
  • Mentored junior musicians, fostering growth and enhancing team dynamics within the ensemble.
  • Established positive relationships with venue owners and event organizers, leading to repeat engagements and referrals.
  • Performed at various venues, including clubs, festivals, and private events, resulting in increased bookings and fan base growth.
  • Managed equipment setup and breakdown during live shows for efficient transitions between sets.
  • Collaborated with band members to develop unique arrangements and signature sound.
  • Enhanced audience experience by delivering high-energy performances and engaging stage presence.
  • Developed original music compositions that contributed to the band''s distinct style.
  • Performed music in styles such as Rock, Country, Jazz and Classical.
  • Evaluated and selected appropriate equipment, maximizing sound output and stage presence.
  • Analyzed audience feedback to refine setlists, ensuring engaging performances tailored to crowd preferences.

Product Operations Manager

MUSIC TEACHER’S HELPER
01.2020 - 05.2021
  • Managing development resources, coordinating development priorities, managing customer support, communicating and coordinating with management on priorities and task assignments.

Education

Associate of Arts - General Studies

SNOW COLLEGE
Ephraim, UT
05-2024

Associate of Applied Science - Business Computer Information Systems

SOUTHERN UTAH UNIVERSITY
Cedar City, UT
05.2004

Skills

  • Expert technical writer and trainer
  • Expert communication skills dealing with all levels of company management and staff
  • Expert in a number of software applications including Microsoft Office, MasterControl, UserVoice, Intercom, Quickbooks, Logic, Protools, and DaVinci
  • Client retention strategies and Relationship building
  • Problem-solving, Problem resolution, Critical thinking and Decision-making
  • Team collaboration and Conflict resolution

Timeline

Product Operations Manager

MUSIC TEACHER’S HELPER
01.2020 - 05.2021

Senior Customer Support Representative

Duet Partner
10.2008 - Current

Owner/Guitar Instructor

KOLOB MUSIC INSTRUCTION
09.2007 - Current

Lead Guitarist

Various Bands
03.1987 - Current

Associate of Arts - General Studies

SNOW COLLEGE

Associate of Applied Science - Business Computer Information Systems

SOUTHERN UTAH UNIVERSITY

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