Ken Rosenhagen
The Villages
Summary
Dynamic field service technician with extensive experience at GE Appliances, leading teams and training new hires. Recognized for exceptional problem-solving skills and a commitment to safety. Proficient in diagnosing and repairing all appliance brands, fostering teamwork and delivering outstanding customer service. Ranked among the top technicians nationally, showcasing dedication and excellence.
Overview
41
41
years of professional experience
1
1
Certification
Work History
GE Appliances
GE Appliances, A Haier
04.2007 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Field service technician on all appliances
- Team Leader for 30 technicians
- Safety technician for 14 yrs
- Proficient in types of appliances
- Involved in the hiring and training of all technicians with GE Appliances on Long Island NY
- Computer education and understanding GEA programs
Lead Technician
Maytag
01.1999 - 11.2006
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Lead Technician for 75 technicians
- Ranked number 2 technician in the country
- Trained and managed 75 technician's in the NYS area
- Field service technician on all brand appliances
- Computer proficient
- Excel. Powerpoint, Word, etc
Technician
Appliance Parts Plus
01.1984 - 01.1998
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Shop and filed service on all brand appliances
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Family owned business
- Customer service answering phone calls, maintain inventory, helped walk in customers, shop and home repairs
- EPA License
Education
High School Diploma -
Sachem High School
Ronkonkoma, NY06-1986
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Training
- Managing
Accomplishments
Hall of Fame technician 2024
Certification
EPA Certification
Languages
English
Full Professional
Timeline
GE Appliances
GE Appliances, A Haier
04.2007 - Current
Lead Technician
Maytag
01.1999 - 11.2006
Technician
Appliance Parts Plus
01.1984 - 01.1998
High School Diploma -
Sachem High School
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