Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Ken Saathoff

Ken Saathoff

Phoenix,AZ

Summary

Strategic cloud infrastructure leader with 30+ years’ experience delivering innovative telecommunications and cloud solutions for Fortune 500, government, and mid-market clients. Consistently drives operational excellence, cost optimization, and business continuity, leading over 250 cloud migrations and achieving measurable outcomes including 40% recovery time improvement and 20% communication cost reduction. Expert in designing secure multi-cloud environments (Azure, AWS, VMware), overseeing VoIP transitions and infrastructure upgrades for distributed engineering teams, and managing cross-functional project delivery for enterprise-scale deployments. Proven track record navigating disaster recovery events—including national emergencies and major natural disasters, ensuring zero data loss, rapid service restoration, and uninterrupted operations for clients in highly regulated industries. Recognized for building high-performing teams, mentoring junior engineers, and developing scalable training programs that reduce onboarding time by 30% and enhance project outcomes. Trusted escalation point for technical and leadership challenges, consistently delivering projects ahead of schedule and under budget while strengthening client relationships.

Knowledgeable Senior Network and Disaster Recovery Technician with extensive experience in managing, configuring, and troubleshooting complex network systems. Successfully led multiple network upgrade projects, ensuring minimal downtime and enhanced security protocols. Demonstrated expertise in network infrastructure and problem-solving, consistently delivering reliable and efficient solutions.

Experienced with network architecture design, implementation, and maintenance. Utilizes advanced troubleshooting techniques to resolve network issues promptly and efficiently. Strong understanding of network protocols and security measures, ensuring optimal performance and protection of critical infrastructure.

Overview

36
36
years of professional experience

Work History

Senior Network Technician

11:11 Systems
04.1995 - 03.2026

Sr. Technical Service Delivery Engineer

11 11 Systems
01.2022 - 01.2026
  • Directed cloud infrastructure deployments for 45+ enterprise clients across healthcare, finance, and manufacturing, delivering 100% project completion ahead of schedule and 40% client improved recovery time.
  • Led a cross-functional team of 12 engineers through disaster recovery simulations and live incidents, ensuring zero downtime for mission-critical services.
  • Designed and implemented scalable VoIP transitions (8x8, Avaya), resulting in a 20% reduction in communication costs for large clients.
  • Mentored junior engineers and developed onboarding programs, reducing escalated issues by 25% and accelerating training cycles.

Sr. Technical Service Delivery Engineer

SunGard Availability Services
01.2021 - 01.2022
  • Served as lead network engineer for all Scottsdale Managed Recovery Program tests, overseeing 40+ disaster recovery events for major enterprise clients, acting as primary escalation point for technical issues.
  • Managed PC refresh and VoIP migration projects for 200+ workstations, achieving 100% operational readiness and 20% cost savings on communication expenses.
  • Provided hands-on support for distributed engineering teams, enhancing 35% remote deployment efficiency.

Technical Service Delivery Engineer II

SunGard Availability Services
01.1998 - 01.2021
  • Led disaster recovery exercises for 100+ clients in regulated industries, maintaining a 99.9% recovery rate and providing expert guidance for network device configurations.
  • Directed infrastructure design, upgrades, and training for 50+ staff members, optimizing office performance and scalability.
  • Managed migration and relocation of customer assets during acquisitions, consistently completing projects ahead of schedule.

Data Communications Engineer II

SunGard Availability Services
01.1997 - 01.1998
  • Coordinated office relocations for two regional sites, ensuring zero disruption to network services.
  • Led disaster recovery exercises and delivered technical documentation and training to sales/support teams.

Data Communications Engineer

SunGard Availability Services
01.1995 - 01.1997
  • Managed customer asset migration during acquisitions, ensuring 100% data integrity for 20+ clients.
  • Led client workshops for disaster recovery preparedness and technical upskilling.

Technical Specialist

Computer Science Corporation
01.1994 - 01.1995
  • Oversaw communications for the Department of Treasury, providing technical support for 140,000 users and reducing outage response times by 50%.
  • Led troubleshooting and vendor coordination, improving resolution rates and minimizing disruptions.

Network Controller

Management Technologies Strategic, LTD
01.1993 - 01.1994
  • Managed multiplex, encryption, and network management systems for the Department of State, achieving 98% circuit uptime.
  • Streamlined monitoring and analysis for analog and digital networks, leading quality control initiatives.

Communications Plans and Activation Specialist / Quality Control Trends/Analysis Manager

US Army Information Systems Command
01.1991 - 01.1993
  • Coordinated upgrades and activations for 100+ government/commercial circuits, ensuring compliance and reliability.
  • Maintained analysis records to identify and prevent adverse trends in high-security communications.

Communications Control Technician

US Army Information Systems Command
01.1990 - 01.1993
  • Operated and restored circuits for mission-critical communications supporting the President and Joint Chiefs of Staff.
  • Ensured 100% uptime for classified circuits during high-stakes events and exercises.

Education

B.S. -

Arizona Christian University
01-2014

A.A. - undefined

Glendale Community College
01-2013

Avaya Voice over IP Certification

01-2012

Coursework in Information Technology

University of Phoenix
01-2003

Skills

  • Cloud Platforms: Azure, AWS, VMware, vSphere, Google Cloud Platform
  • Voice & Networking: Avaya, 8x8 VoIP, Cisco Routing & Switching, MPLS, LAN-WAN-SAN
  • Security: Multiplex encryption, VPN, firewall management, NIST/FISMA compliance
  • Disaster Recovery: Managed Recovery Program (MRP), Business Continuity Planning, Backup & Restore
  • Project Management: Agile, cross-functional leadership, vendor management
  • Certifications: Avaya Voice over IP (2012), AWS Fundamentals, ITIL Foundation
  • IP addressing
  • Network troubleshooting
  • VPN configuration
  • Wide-area networks

Interests

  • Historical Exploration
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Volunteer Travel
  • Adventure Travel
  • Road Trips
  • Gardening

Timeline

Sr. Technical Service Delivery Engineer

11 11 Systems
01.2022 - 01.2026

Sr. Technical Service Delivery Engineer

SunGard Availability Services
01.2021 - 01.2022

Technical Service Delivery Engineer II

SunGard Availability Services
01.1998 - 01.2021

Data Communications Engineer II

SunGard Availability Services
01.1997 - 01.1998

Senior Network Technician

11:11 Systems
04.1995 - 03.2026

Data Communications Engineer

SunGard Availability Services
01.1995 - 01.1997

Technical Specialist

Computer Science Corporation
01.1994 - 01.1995

Network Controller

Management Technologies Strategic, LTD
01.1993 - 01.1994

Communications Plans and Activation Specialist / Quality Control Trends/Analysis Manager

US Army Information Systems Command
01.1991 - 01.1993

Communications Control Technician

US Army Information Systems Command
01.1990 - 01.1993

A.A. - undefined

Glendale Community College

Avaya Voice over IP Certification

Coursework in Information Technology

University of Phoenix

B.S. -

Arizona Christian University
Ken Saathoff