Ken Shanahan
Weed,California
Overview
19
19
years of professional experience
Work History
Assistant Manager
GDMI Napa Auto Parts
03.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored security to protect employees, customers and property.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Associate
Mountain Markets South Weed Chevron
04.2015 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Warehouse Supervisor
Great Northern Services
03.2013 - 04.2015
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw daily operations and shipping and handling processes.
- Operated warehouse material handling equipment correctly to move loads.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Kept detailed records of inventories and merchandise inventory transactions.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Manager
Jefferson State Trailer Works
11.2004 - 05.2008
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
No Degree - Automotive Mechanics, Welding
Contra Costa College
San Pablo, CANo Degree - Automotive Mechanics, Welding Certificates
College of The Siskiyous
Weed, CA1988
Skills
- Scheduling and Coordinating
- Retail Operations Management
- Cash Deposits and Receipts
- Managing Multiple Priorities
- Vendor Negotiations
- Customer Relationship Management
- Operational Excellence
- Customer Relations
- Operational Efficiency and Safety
- Supplier Liaison
- Time Management
- Strategic Planning
Timeline
Assistant Manager
GDMI Napa Auto Parts
03.2018 - Current
Sales Associate
Mountain Markets South Weed Chevron
04.2015 - 03.2018
Warehouse Supervisor
Great Northern Services
03.2013 - 04.2015
Manager
Jefferson State Trailer Works
11.2004 - 05.2008
No Degree - Automotive Mechanics, Welding
Contra Costa College
No Degree - Automotive Mechanics, Welding Certificates
College of The Siskiyous