Overview
Work History
Education
Skills
Timeline
Generic

Ken Shanahan

Weed,California

Overview

19
19
years of professional experience

Work History

Assistant Manager

GDMI Napa Auto Parts
03.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored security to protect employees, customers and property.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Sales Associate

Mountain Markets South Weed Chevron
04.2015 - 03.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Warehouse Supervisor

Great Northern Services
03.2013 - 04.2015
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and handling operations.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Oversaw daily operations and shipping and handling processes.
  • Operated warehouse material handling equipment correctly to move loads.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Promoted diligence and culture of safety for drivers and warehouse operations.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

Manager

Jefferson State Trailer Works
11.2004 - 05.2008
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

No Degree - Automotive Mechanics, Welding

Contra Costa College
San Pablo, CA

No Degree - Automotive Mechanics, Welding Certificates

College of The Siskiyous
Weed, CA
1988

Skills

  • Scheduling and Coordinating
  • Retail Operations Management
  • Cash Deposits and Receipts
  • Managing Multiple Priorities
  • Vendor Negotiations
  • Customer Relationship Management
  • Operational Excellence
  • Customer Relations
  • Operational Efficiency and Safety
  • Supplier Liaison
  • Time Management
  • Strategic Planning

Timeline

Assistant Manager

GDMI Napa Auto Parts
03.2018 - Current

Sales Associate

Mountain Markets South Weed Chevron
04.2015 - 03.2018

Warehouse Supervisor

Great Northern Services
03.2013 - 04.2015

Manager

Jefferson State Trailer Works
11.2004 - 05.2008

No Degree - Automotive Mechanics, Welding

Contra Costa College

No Degree - Automotive Mechanics, Welding Certificates

College of The Siskiyous

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Ken Shanahan